New York Seasonal Jobs

Job Information

University at Albany Access Services Evening Associate in Albany, New York

Location: Albany, NY Category: Professional Posted On: Wed Aug 31 2022 Job Description:

The University at Albany Libraries seeks a flexible and enthusiastic individual with a strong desire and orientation toward providing user-focused services. The successful candidate must have the ability to work an afternoon/evening schedule during the fall and spring semesters (Monday-Thursday, 1:15 p.m.-9:15 p.m.; Friday, 12:15 p.m.-8:15 p.m.); an earlier schedule may apply to adjust with library hours during winter and summer sessions.

The Access Services Evening Associate assists with overseeing library access services in the evening hours; manages policy and procedure documentation to support rapidly changing access services operations across three libraries; develops training guides for both student and staff training programs; and manages the student employee training program. The associate closes the Science Library facility Monday - Friday and adjusts the daily staff service rotation schedule as needed to ensure service continuity.

The incumbent will work in-person/on-site in the University and Science libraries on the uptown campus and report to the Assistant Head of Access Services.

Primary Responsibilities:

  • Provide user-focused services within the University Libraries' Access Services Department; provide circulation and frontline library services to users at service desks and via telephone and e-mail; manage advanced patron transactions and requests.

  • Work collaboratively with other professional staff in the department to issue timely responses to user emails via the LibAnswers ticketing system.

  • Coordinate development and enhancement of departmental training content and documentation. Maintain department training syllabus and training guides; develop new training guides and exercises to address departmental training needs. Update student training plan to align with National Association of Colleges and Employers career readiness competencies.

  • Train clerical staff and graduate student employees in how to train College Work-Study student employees using department training guides.

  • Update the department's daily service rotation schedule based on daily staffing situations.

  • Work collaboratively with professional, clerical, and student staff throughout the department and with librarians and staff in other library departments.

  • Close the Science Library Monday-Friday.

  • Provide oversight and supervision to clerical staff and student employees in the absence of their direct supervisors.

  • Assist in training staff to use the department's patron-facing and back-office technologies effectively.

  • Develop web content to explain and promote department services, including circulation, interlibrary loans, and course reserves.

  • Make recommendations to the department head and assistant department head regarding professional development and continuing education opportunities for department staff.

    Job Requirements:

Minimum Qualifications:

  • Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization

  • Experience working in a frontline customer service environment

  • Strong computer and Internet/Web skills, including working knowledge of standard office software (such as Word, Excel, Outlook) and ability to efficiently and effectively learn new applications

  • Excellent verbal, written, and interpersonal communication skills

  • Demonstrated strong organizational skills (e.g., detail-oriented; able to manage multiple projects and competing priorities)

  • Demonstrated ability to work independently and as part of a team

  • Demonstrated effective problem resolution skills in a customer service environment

  • Ability to work with a culturally diverse population

PREFERRED QUALIFICATIONS:

  • Graduate degree or coursework in library/information science

  • Experience working in a library

  • Experience working with college students

  • Familiarity with library services, resources, systems, and research databases

  • Experience training and/or overseeing staff

  • Demonstrated interest or experience in creating and/or maintaining written procedural documentation and/or training content

    Additional Information:

Professional Rank and Salary Range: Instructional Support Associate, SL-2; Minimum starting salary: $44,374

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=152670

DirectEmployers