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Guidehouse Account Growth Executive - Revenue Cycle - Healthcare in Albany, New York


Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit:


Working under the general direction of the Managing Director of Account Management with oversight from Business Development leadership, the Account Growth Executive serves as the primary liaison between the Revenue Cycle Operations teams and his/her assigned Clients for all aspects of the Revenue Cycle and Client Satisfaction. This position will be responsible for maintaining a successful client relationship, understanding client strategies, and linking client initiatives to additional service offerings. In addition, this position will develop an understanding of the Client’s Revenue Cycle KPI’s and quality measures. This position will proactively identify opportunities for additional revenue cycle improvement initiatives and partner with the Client and revenue cycle management leadership to develop business based on these plans. The Account Executive will possess both operational and business skills to recommend, engage and manage their client’s expectations. The Account Executive will perform any and all job-related duties as assigned.

Questions regarding this position, feel free to call Chris Rivera (Manager, Talent Acquisition) at (714) 361-6836.

Essential Job Functions

  • Knowledge of healthcare access management, billing, finance and accounting principles of both Hospital and Physician revenue cycle.

  • Excellent verbal and written communication skills.

  • Knowledge of HFMA MAP metrics.

  • Strong attention to details and accuracy, using problem-solving skills and analytical thinking.

  • Ability to successfully prioritize and manage numerous tasks simultaneously.

  • Excellent strategic planning and client facing skills.

  • Ability to recognize client needs and bring additional Guidehouse capabilities to drive additional value with clients.

  • Meet and anticipate Client needs.

  • Well versed in developing and sustaining effective relationships with senior management & identifying opportunities within the client’s network.

    Duties and Responsibilities

  • Build & maintain trusted relationships with key client executives.

  • Ensure willing client participation in Guidehouse Reference Program through engagement with Client needs and NCI Operations.

  • Facilitate a governance structure that includes weekly, bi-weekly or monthly operational performance reviews with appropriate client executives, based upon services model in place for the Client.

  • Direct the analysis and creation of the month end reporting package for Guidehouse and Client.

  • By engaging and listening, continue to look for new opportunities for our services.

  • Embrace the values and mission of the client while promoting the Guidehouse values thus creating a positive work environment.

  • Establishes and manages effective, consistent communication with Client personnel and Guidehouse team members.

  • Manage the contract’s profit and loss to exceed budget expectations in coordination with Operations.

  • Monitor our results against the key performance indicators.

  • Fully understand the Client contract and specifically manage scope and/or baseline changes as well as adherence.

  • Monitor A/R Performance, including but not limited to: Unbilled Inventory, Bad Debt, Charity, Aging, Cash Collections, Payer Realization Rates, Credit Balances, Charge Capture, and CDM.

  • Identifies and address business needs; provides guidance and timely responses to questions and requests.

  • Awareness of ongoing issues and priority list for Entity and EBO.

  • Establishes and develops collaborative relationships with Client Staff and NCI Staff.

  • Attends and participates in Client meetings and committees, as appropriate.

  • Provide insights to operations to enhance delivery models & outcomes that meet the client’s expectations.

    Account Growth

  • As the client’s environment is understood, recognize ways for Guidehouse to drive more value through other solution offerings.

  • Responsible for keeping clients educated on Guidehouse capabilities to solve for other challenges.

  • Lead strategic development and understanding of key buyer values, win themes and the overall win strategy when competing for new business with client base.

  • Lead the proposal development and/or presentation development.

  • Keep client apprised of thought leadership and Guidehouse sponsored events.

  • Active participation in HFMA regional and national events.

  • Assist practice in entering new opportunities in Guidehouse sales software when appropriate.


  • Bachelor’s Degree in management preferred, with a minimum of 10 years’ experience with a healthcare provider or an outsourcing company on a senior management level.

  • Health system (hospital and physician) working experience.

  • PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.

  • Innovative, motivated & able to lead by example.

  • Excellent verbal and written communication skills.

  • Ability to initiate and follow through on projects and work independently with minimal supervision required.

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

  • Candidates from Eastern Standard Time, Central Standard Time, and Pacific Standard Time Zones as well as candidates from Arizona, New Mexico and Utah will be considered for this position.


About Guidehouse:

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

  • Position may be eligible for a discretionary variable incentive