Global Payment Holding Company Account Manager in Albany, New York
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ACTIVE Network is seeking a talented Account Manager to retain and drive revenue through successful management and growth of their assigned book of business. They will manage a book of business with roughly 300 clients worth over $3.5M in revenue by communicating product/services updates, identifying product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client's business. Account Managers are expected to drive continued market and competitive learning through research and customer outreach, as well as report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team.
Drive revenue through minimizing customer attrition and increasing sales to account base.
Meet and exceed assigned quota targets.
Quote and sell software and services to existing customer accounts.
Manage contract renewals for an assigned book of business.
Develop and maintain a business consultant relationship with client decision-makers in higher revenue accounts.
Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE's position in the market.
Improve customer satisfaction and reduce attrition.
Identify root causes of client 'pain points' and issues.
Liaise between teams to facilitate resolution of technical issues.
Early identification of at-risk clients and escalate potential risks or challenges to manager.
Handle messaging and objection handling with clients regarding technical issues.
2-3 years' experience in a previous Account Management or Customer Success position
Bachelor's Degree required
Proven experience and success in SaaS based market, preferable in a software sales setting
Advanced communication (oral and written), objection-handling, and conflict management skills
Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
Experience with using Salesforce.com is a plus
Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
Ability to adapt and respond quickly to change
Demonstrated ability to prioritize and multi-task in a deadline-driven environment
Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
Knowledge of summer camp market and auxiliary programs a plus
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com.
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.