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Guidehouse Associate Director-Customer Programs Evaluations (ES&I) in Albany, New York


Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit


We are looking for an enthusiastic and experienced professional to join our customer programs team to lead energy, sustainability, and infrastructure work with utility clients across the US. This position requires someone with a blend of strong project management skills and the analytical, technical, and creative skills essential to help our clients forecast, design, plan, and evaluate energy efficiency and building electrification programs. We are looking for people that thrive in a culture of collaboration, partnership, and opportunity.

Our customer programs team is a community of experts working on the front lines of the utility industry transition. We partner with our clients to design innovative programs, evaluate and optimize program contributions towards climate, energy, and other goals, and continuously improve the program experience for customers.

We encourage career development and hiring for the long term. As an Associate Director, you will follow a clearly defined career path and continue to hone your professional expertise, leadership and business development skills and ability to own multiple complex workstreams. As you achieve outcomes and results with support from your teams and managers, you will have the opportunity to progress to the next level.

Key Responsibilities:

  • Manage cross-functional project teams from cultivation to project completion, driving impactful and successful results for clients

  • Drawing on our team’s solutions and delivery expertise, develop strategies to meet specific client needs, manage work plans, staffing, deadlines and budgets for multiple projects simultaneously

  • Oversee the activities of project teams and support the day-to-day management of the client relationship

  • Oversee the development of high-quality and client-ready work products

  • Lead team meetings and guide, manage, and coach consultants

  • Guide teams as they deal with uncertainty in evolving and cutting-edge topics

  • Serve as a performance manager for junior staff providing constructive feedback and overall career development guidance

  • Collaborate with Directors and Partners keeping them abreast of project progress and important developments

  • Participate in solution innovation and sales efforts with current and new clients across markets

  • Clearly communicate (written and verbal) to both internal and client stakeholders

  • Drive and demonstrate our cultural values through exemplary leadership behavior, people-first approaches, and cultivation of an inclusive, diverse, and safe environment


  • Bachelor’s degree in science, engineering or related analytical discipline(s)

  • 10+ years’ work experience in the energy industry including 5+ years of managing teams

  • Energy efficiency and demand response program strategy, design, and/or evaluation, measurement, and verification experience

  • Demonstrated project management experience

  • Superior oral and written communication skills. Ability to “tell the story” conveying key takeaways of technical work in a way that is actionable and relatable to clients as well as a general, less technical audience.

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Proposal writing experience including budget development and managing proposal timeline with a variety of subject matter experts providing input.

  • Strong MS Excel skills, experience with MS Project

  • Currently reside in the domestic USA

  • No sponsorship available for this position

    Preferred Qualifications:

  • Master’s degree in science, engineering or related analytical discipline(s)

  • 8+ years of experience in the energy utility industry

  • 5+ years of managing teams

  • Recognized as an energy efficiency, demand-side management, and/or clean energy program leader in the electricity or natural gas utility industry

  • Project management training or certification (e.g., PMI/PMP curriculum)

  • Understanding of utility stakeholder and regulatory environment

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

  • The salary range for this role is $105K USD to $158K USD depending on experience.



About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program