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Guidehouse Associate Director- Healthcare Operations / Corporate Services in Albany, New York


Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit


This position includes responsibilities in both leveraging and delivering quality, high-level, consulting services to clients for the Guidehouse Operational Innovation Practice. The following sections describe the specific areas of prime importance in the execution of these responsibilities:

• Deliver industry expertise and management consulting services in support of client engagements across large providers (hospitals, health systems, AMCs, large physician groups, clinics, outpatient facilities, etc.) • Lead transformational change focused on financial improvement of multiple large healthcare systems, own project, not component or workstream • Assess and implement recommendations to manage corporate overhead spend to benchmark levels • Clearly articulates financial results of multiple projects and speaks about process and sub-process measures for more than one area • Establishes account management relationships with key client decision makers • Identifies key industry issues and develops a practice response • Assists in the development of industry alliances and relationships within vertical markets • Provides delivery assurance support for engagements with targeted clients • Mentors Guidehouse staff on assignments within the account delivering services • Provides visible leadership within the account and the practice. • Leads consulting projects Statements of Work, Project Plans, Writes Proposals, Presents to Client Executive; Facilitates, Advises and Persuades key decision makers and influencers


Must have:• 8-10 years (minimum) of recent experience working within in a large healthcare provider setting focused on performance improvement labor and nonlabor optimization within corporate, backoffice and overhead departments, much of which is at the management level• 5+ years delivering programs in a consulting environment; driving complex, multi-faceted, multi-site, application/operational change/improvement programs with annual budgets of $10 million plus (30 + resources)• Undergraduate degree in a healthcare/business related field; graduate degree preferred• Excellent financial acumen and stakeholder management skills• Experience leading complex projects with multiple workstreamsPreferred:• Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information at all levels internally, as well as with a provider based, client departments, including, but not limited to, surgeons, nurses, anesthesiologists, hospital executives, and other professional and ancillary staff• Ability to develop and monitor performance metrics at all levels of operations both clinical and nonclinical• 10+ years rigorous project/program management leadership of complex provider deliverables with 5 of those years in larger provider systems• Adroit use of methodology and leadership within the project management setting; PMO experience or PMP certification is a plus• Knowledge of and familiarity with IT solutions and tech-enabled solutions which are integral to enabling efficiency and appropriate to quality and throughput of care• Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions• Ability and willingness to travel up to 75%

Additional Requirements

The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

The salary range for this role is $140,000- $210,000, and may vary based on experience and location.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program