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EY Azure Gov Technologies Support Engineering Lead - Government and Public Sector in Albany, New York

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world. 

Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. defense and Government engagements.

The opportunity

You will be responsible for supporting successful transition of a portfolio of solutions on to Azure Gov cloud as well as on-going operation and support of these solutions. You will supervise and oversee all functions of support team aligned to a shift and provide fast, efficient, service not only limited to ticketing, troubleshooting, and customer support. As a Support Engineering Leader, you will be expected to develop long-term, trusted relationships with stakeholders and gain an in-depth understanding of key business processes, products and services ensuring business case and customer satisfaction goals are met.

Your key responsibilities

  • Responsible for the on-going management of existing pre-production and production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomes

  • Manages and oversees the planning and release of deployment packages, including assessment of risk and delivery of post release reviews

  • Evaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organizational procedures governing change management

  • Coordinate day to day operations functions for Support Engineers on shift and available on-call supporting escalations and resolutions as needed

  • Develop and implement Standard Operating Procedures (SOP) and approaches to ensure quality standards of support engineering activities

  • Manages operational support service providers to assure internal and external providers are meeting service level agreements and performance metrics

  • Develops and reports out service health for solutions in production

  • Supports any system, service audits and certification efforts

Skills and attributes for success

  • Highly advanced understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms

  • People and team management experience (including remote workers) is required

  • Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers on complex queries​

To qualify for the role, you must have

  • Bachelor's degree in Computer Science, IT, Mathematics, or relevant experience

  • More than 7 years of relevant work experience

  • Ability to obtain and maintain Top Secret security clearance level

  • Extensive relevant experience in either an internal or external support engineering role, or similar, with highly advanced technical knowledge in assigned specialism

  • Exceptional experience in customer facing roles

  • Extensive managed service experience with modern technology understanding including cloud service, virtual networks/systems

  • Considerable experience working virtually in a dispersed team

  • Considerable project management, financial management, supplier management, and stakeholder management experience in an engineering / support environment

  • Proven experience adhering to strategic operational plans and translating them into actionable roadmaps

  • Must present verification that you have been fully vaccinated for COVID-19 before your start date. If you are not able to be vaccinated because of a medical condition or disability or because of a sincerely held religious belief, an accommodation will be considered upon request.

Ideally, you’ll also have

  • Experience and knowledge of Azure commercial or Azure Gov.

  • Experience working with ServiceNow or similar tool.

  • Experience working Agile/Scrum environment preferred.

  • Experience working in Dev Ops organizations preferred.

  • Experience history of Azure Devops is a plus.

  • Project management certification is desirable (PMI/CAPM or PMP, PRINCE2).

  • Programming knowledge, history and experience is desirable

  • Familiarity with ITIL v2 or 3 would be advantageous

What we look for

  • A self-starter, independent-thinker, curious and creative person with ambition and passion

  • History of continuous learning and continuous progression

  • Strong leadership skills with ability to prioritize deadlines and providing supervision to all members of a distributed team.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Denver Salary Range: $100,600 - 165,800

Hartford Salary Range: $100,600 - 165,800

Stamford Salary Range: $110,600 - 182,400

Las Vegas Salary Range: $100,600 - 165,800

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.