EY Business Transformation - Banking - Consumer - Senior Manager in Albany, New York
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The Strategy and Business Transformation practice offers global and regional financial services clients the assistance needed to improve their performance in a rapidly changing business environment. We assemble experienced multidisciplinary teams, use consistent and proven global methodologies and draw on the full breadth of EY’s global reach, depth of capabilities and knowledge. Collectively, the group has a comprehensive skill set, which supports the delivery of operations, technology, compliance, and risk projects for top clients in the U.S. financial services industry. Over the last several years, the Banking Team has played leadership roles in delivering complex digital capabilities, customer experience, deposit, lending and payments, transformations, merger integration and operations re-design, as well as restructuring initiatives. Collectively these projects span consumer, mortgage, corporate, commercial, SME, payments, and automotive finance industries.
As a Senior Manager, the candidate will have a critical role in delivering client engagements working directly with EY and client executives . The candidate will contribute to client engagements, develop new and enhance existing client relationships, and lead internal development of our practice and people. The Senior Manager will be able consistently deliver quality client services, drive high-quality work products within expected timeframes and on budget while fostering an innovative and inclusive team-oriented work environment. The Senior Manager will also be a key pillar in business development, leading account teams, pursuits, and building a network of clients. Senior Managers also serve as recruiters, counselors and mentors for EY resources as part of building our overall capabilities.
Your key responsibilities
The Senior Manager candidate is expected to be a project leader who is responsible for both the client relationship as well as team performance. Senior Managers of this level will have well established client relationship and communication skills, working methodologies to manage his/her project, and be able to execute with no oversight. The Senior Manager is expected to be responsible for both client work, as well as for business development, internal initiatives, and people development. Senior Managers are expected to be able to do the following:
Demonstrate logical written and verbal communication skills supported by clear and concise prose to simplify complex issues and decisions
Have the ability to engage in difficult conversations with the EY teams and client stakeholders including upward and downward feedback of expectations and results
Be vocal and provide education of viable solution options to make informed decisions aligned with EY methodologies and approaches
Build and maintain the right level relationships at client and leverage relationships to effectively execute work
Develop and support solutions aligned with EY methodologies and points of view and influence senior client team members by establishing credibility on specialized matters and technical judgment on work in progress
Improve coordination of work in progress, and utilization of staff within and across teams, and exercise leadership in a collaborative way
Collaborate across service lines to bring the best of EY to exceed client expectations
Manage complex delivery across multiple geographies, including global delivery and service delivery centers
Negotiate and document scope changes and deliverable acceptance
Build and maintain the project team with a strong focus on diversity, inclusiveness and flexibility
Take responsibility for engagement economics and risks, including
Managing risk at the engagement and account level, while focusing on high quality service
Manage engagement economics including budget, forecast and resources
Driving forecasting efforts and New Business Deal economics and approval processes
Comply with internal disciplines on engagements, including quality assessments
Drive opportunities to expand client services with relationships built from current engagements
Identify new offerings and services based on client needs
Close opportunities through participation in RFI and RFP responses
Demonstrate domain expertise in sales efforts, including client orals presentations
Develop and leverage networks across client organizations and professional bodies
Develop and maintain accurate pipeline records and forecasts
Develop account plans aligned with EY service offerings
Develop and maintain an understanding of competitor strengths and weaknesses
Experience in executing under a strategic selling framework
Internal Initiatives/People Development:
Takes responsibility in Identify gaps in the practice and project team knowledge, initiate strategies to fill them, and keep them abreast of new service methodologies, tools and technologies, providing suggestions for their application
Develop and promote initiatives to address EY priorities (e.g., global integration, exceptional client service, high-performance teaming, cost efficiencies) and extend leading practices across business units
Provide domain leadership across service lines
Train others in EY methodologies, industry practices, competencies, and risk management
Serve as a counselor and mentor for junior resources, helping with performance and career
Skills and Attributes for Success
Communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust through proven oral and written communication skills
Engage team members through open communication and recognition of achievements, and encourage active sharing of ideas and opinions
Maintain open and proactive communication by knowing what’s happening in clients’ businesses and with their competitors
Critical Thinking Skills
Accurately analyze client issues, and opportunities deploying the account management framework, EY client programs, and growth platforms to build constructive dialogue with key stakeholder
Analyze trends/long-term plans and identify the financial implications of various business strategies
Identify process, structural and political issues when managing complex problems and find ways to resolve them
A proven track record of selling complex engagements to external and internal clients
Uses the strength of personal brand to help demonstrate market leadership and differentiate EY in a responsible and ethical way
Makes genuine connections with others in a way that builds trust and makes lasting positive impressions among different individuals and stakeholders
Skillfully draws out different perspectives from a broad network of individuals to enhance dialog and to generate the best solutions
Demonstrates a high level of emotional intelligence - flexes personal style according to the context of a situation to drive engagement with all stakeholders
Connect the right EY team members to key client contacts
Engage in EY’s collaborative sales and delivery processes
Guide team members on the selection of appropriate learning and experiences, support access to these opportunities, and provide effective follow up
Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
Leverage influencing skills that address the varied interests and individual style of others, recognizing people have different sources of motivation
Adapts to varied cultural and personal styles to work effectively with others’ differences, concerns and motivations
To qualify for the role, you must have
Prior Payments industry experience
Experience with acquiring payment processors and networks such as, Adyen,Chase Paymentech, Elevon, FIS, Total Systems, Visa/Mastercard/Amex, debit and credit card processing
Experience in B2B payments, integrated payables and receivables management, solutions and services. Experience with ERP systems.
Knowledge/experience in target operating models for payments consolidation
Payments modernization – payments systems modernization and change management of relevant tech and operations teams (wires, ach, money movement)
Prior experience and solid understanding of the payment industry and its current evolution both domestically and abroad preferred
Payment implementation and operations experience (7-10 years) with deep subject matter expertise with payment systems and fintech products preferred; high technical aptitude
Experience defining market and product requirements, working with engineering organizations to rapidly deliver high-impact capabilities
Experience building and analyzing cost/benefit scenarios and business cases
Understanding of payment lifecycle/end-to-end flow, including origination, processing and exceptions/disputes processing
Knowledge of payments risk and controls framework
Related work experience, specifically within Wholesale Banking, Wholesale Credit, Treasury Management, and/or Transaction Banking
Trade Finance experience including Letters of credit, Receivables Factoring/Financing, Payable Financing, Bill of Lading, and Foreign Exchange Services
Commercial Lending/Wholesale Credit experience across the credit lifecycle (e.g. sales/origination, underwriting, fulfillment, servicing, loan accounting, monitoring, and default)
Knowledge of Transaction Banking and Treasury Management to include, but not limited to, Cash Management, Commercial Card, Payments, Treasury Operations, Corporate Finance, and Liquidity specifically related to Sweeping, Pooling, Disbursements, and Investments
Channel (branch, online, mobile, contact center, relationship manager) transformation experience
Experience with operating model design to define target state business, operations, technology, and control partner functions
Experience in Capability Maturity Model planning, roadmap development and investment prioritization for large-scale, strategic, and transformative initiatives
Experience in Core Platform Transformation to support the changing business and regulatory landscape, enabling the realization of strategic business priorities including improved client experience, market expansion and easier partner/correspondent banking integration
Experience performing current state and future state assessment, gap analysis, process assessment, reengineering and operational implementation experience
Knowledge of KYC, AML, and other applicable compliance regulations
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• The salary range for this position in Stamford is $168,000 to $350,400.
• The salary range for this position in Hartford is $168,700 to $350,400.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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