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Wolters Kluwer Consultant Workflow Implementation in Albany, New York

We are searching for a Consultant- Workflow Implementation Services, to join our team.

The Consultant serves an integral role on the Consulting Services Team responsible for consulting and implementation of the productivity enablement platform and related tools. Consulting work may include technical consulting including product implementation, integration or audit projects and/or may include business-solutions consulting including the analysis of client's current business objectives and business processes and designing and implementing solutions to meet client's needs.

This role can be based Remote anywhere in the US

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Train new users and existing clients on functionality

  • Provide virtual and on-site consulting services for clients regarding business processes

  • Responsible for phone support, problem tracking, diagnosis, replicating application issues, troubleshooting, and resolution of client problems

  • Travel will be required up to 25%

  • Additional duties may be required during peak busy season

  • Any other training or client service duties as assigned

QUALIFICATIONS:

  • Bachelor’s degree in relevant field, Accounting preferred or equivalent work experience

  • 3+ years of public accounting experience in a professional role, preferred

  • Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience

  • Excellent oral and written communication skills

  • Strong organizational skills and attention to detail

  • Excellent computer skills including Microsoft Word, Excel, PowerPoint and Outlook

  • Prior customer service experience in software and/or financial services industry a plus

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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