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EY Consulting Services Manager - Business Transformation - Sales (Open Location) in Albany, New York

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Consulting Services – Business Transformation - Sales & Service - Sales Manager

Today’s companies are experiencing unprecedented digital growth as digital-physical systems, powered by Internet of Things and fueled by data, create a fully interconnected society. Increasing customer demands require companies to create a seamless experience across all channels. It’s an increasingly complex, digitized, fast-changing and interconnected world and as part of EY’s Sales & Service Consulting practice, you’ll help leading companies across industries strategize and execute on their future customer vision and experience across the Discover-to-Serve life cycle.

The opportunity

With rapid growth across digital selling, we are looking for people in several focused areas. These include sales strategy, sales process design, sales operations and sales technology delivery. We are seeking individual with functional business and technology skills in CRM, CPQ and CLM, with a focus on leading platforms like SFDC, MS Dynamics and PROS. You will work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business. This is an opportunity to be part of a rapidly growing practice creating and implementing a vision for the future in an entrepreneurial environment within the larger firm.

Your key responsibilities

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high quality work products. As a Manager, you will oversee the design and implementation of the overall sales strategy, sales processes, sales operations, functional requirements, sales technology strategy, and execution plan as you deliver the project end-to-end, partnering with EY’s technology resources on client service delivery.

Skills and attributes for success

To qualify for the role, you must have

  • Ability to act as an advocate and leader in the strategic design process of projects, owning the overall sales strategy, process and technology for clients across multiple industries.

  • Knowledge of sales leading practices, processes and technologies to help drive customer-centric solutions for helping clients reinvent their future state sales strategy.

  • Previous experience working with sales leadership to develop and implement actionable, measurable projects and programs that accelerate sales growth and improve overall sales productivity.

  • Demonstrated understanding of sales solutions, working with clients to assess their current digital technology maturity, identify gaps and shape a comprehensive end-to-end sales technology roadmap.

  • Demonstrated understanding of market leading sales technologies across CRM, CPQ and CLM.

  • Previous experience with technology sourcing and selection activities on digital transformation programs, working with 3rd party vendors to identify sales solution options for digital sales transformations.

  • Demonstrated understanding of delivering end-to-end technology programs from inception to go-live and ability to bring lessons learned to accelerate our ability to successfully deliver engagements.

  • Demonstrated in-depth knowledge of key trends and associated technical capabilities in order to liaise with both business and IT stakeholders around management of the overall sales strategy, processes and needed technologies.

  • Ability to own and independently manage client stakeholders at various executive levels all while providing strategic guidance that upholds the vision of the sales strategy and guiding principles of the overall digital transformation roadmap.

  • Experience creating a culture of relentless improvement, driving a thirst for constant innovation and new thinking to improve the overall experience for customers across all sales channels.

  • Ability to foster an innovative and inclusive team-oriented work environment. You’ll play an active role in counselling and mentoring junior level consultants within the organization by providing structured, on-the-job feedback and creating meaningful experiences to develop your core consulting skills.

  • A valid passport and US driver’s license; willingness and ability to travel estimated 20 - 30% both domestically and internationally.

Ideally, you’ll also have

  • Bachelor's Degree with at least 5+ years of work experience in Sales Operations, Sales Technologies (including CRM, CPQ and CLM), Sales Solution Architecture, Sales Channel Marketing, or Customer Experience. Past experience in consulting, sales operations, sales technologies, customer sales or other relevant experience in a client facing role.

  • An entrepreneurial spirit who is excited by ambiguity, operates autonomously and makes informed decisions on the fly, and is grounded in helping sales organizations address their entire spectrum of needs across people, process and technology.

  • Knowledge of key Sales CRM technology solutions (i.e., Microsoft Dynamics); CPQ technology solutions (i.e. PROS, SFDC CPQ, Oracle CPQ); and CLM technology solutions (i.e., Conga, SirionLabs, Docusign, etc.) and experience implementing such solutions for clients across different industries. Certification in any of the above technologies is a plus.

  • Advanced knowledge of industry trends, best practices and technological innovations to refine/evolve sales strategies accordingly.

  • Experience with helping organizations deliver a differentiated customer experience addressing both their sales and service needs.

  • People management experience with both project teams and individual direct reports.

What we look for

We’re seeking passionate leaders with a strong vision and a desire to stay on top of both sales and service strategy and digital trends across all customer touchpoints and who value diversity and inclusion who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their customer service and future sales vision, EY’s Business Design practice could be the next step in your professional journey. #FY22BusinessTransformation #FY22Sales&Service

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.