New York Seasonal Jobs

NY HELP No

Agency General Services, Office of

Title Curatorial and Visitor Services Specialist 2 - VID 176263

Occupational Category Other Professional Careers

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Concourse Rm 106

City Albany

State NY

Zip Code 12242

Duties Description The ideal candidate will be a hands-on leader with a passion for retail, excellent organizational skills, and a strong commitment to delivering exceptional customer experiences. This role includes supervising a team of three or four employees and managing all aspects of the Gift Shop’s operations, including financial reporting, and maintaining a functional POS system, as well as creating and implementing policies to support operational excellence.Team Leadership and Supervision:• Lead, mentor, and schedule a team of three employees to ensure smooth daily operations.• Develop and deliver comprehensive training programs for the retail associates, including customer service best practices and operational procedures for completing transactions.• Foster a positive work environment that encourages teamwork and high performance.• Provide coverage, customer service, and process transactions behind the counter as needed.• Perform a full range of supervisory duties.POS and Financial Management:• Oversee the operation and maintenance of the POS system, including troubleshooting and ensuring accurate transactions.• Prepare and manage the gift shop’s annual budget (with revenue projections), daily reconcile cash registers, process bank deposits, and maintain accurate financial records.• Create pricing structure to maximize contribution margins, strategically price individual items, and track sales trends to make adjustments, increase margins or turn-over inventory. • Generate and analyze sales reports to inform decision-making and identify opportunities for improvement.• Oversee and implement an online sales platform. • Manage the processing and shipping of orders, reporting, and inventory control. • Troubleshoot issues with online e-commerce platform, including POS subscription, sales tax generator subscription and integration with the gift shop’s main POS platform. Inventory Management:• Monitor inventory levels to maintain optimal stock and minimize shortages or overstocking.• Conduct regular inventory audits through cycle counts and coordinate restocking and vendor orders as needed.• Provide inventory reports to supervisor for analysis and projections.Merchandising:• Develop and execute creative merchandising strategies to highlight key products and drive sales.• Ensure displays are visually appealing, well-organized, and seasonally appropriate.• Develop and maintain network of vendors to the State for purchasing merchandise for re-sale.• Work with Director on custom product development and execution.• Attend two to three merchandise trade shows/buyer shows for retailers per year (i.e., NY NOW and Upstate NY Gift Expo) • Some travel is required.Customer Service:• Foster a welcoming and positive environment to ensure an exceptional shopping experience for every customer.• Handle customer inquiries, feedback, and complaints professionally and efficiently.Administrations and Policy:• Provide administrative duties relating to procurement of merchandise, including but not limited to purchasing, purchase orders, receiving and reconciling in the State Financial System (SFS). • Enter and receive items into inventory via POS and database management. • Create and implement policies for cash handling operations, ensuring accuracy, accountability, and security.• Establish loss prevention strategies to minimize risks and protect assets.• Work with internal audit to ensure and improve standards for cash handling. • Develop customer service standards and ensure all team members are trained and consistently uphold them.

Minimum Qualifications Six years of experience* in retail experience with responsibility for purchasing, merchandising, and inventory management. *Substitutions:College study may be substituted for up to four years of experience with 30 credit hours equaling one year of experience.A master’s degree may substitute for an additional year of experience. Preferred qualifications:• Proven experience in retail management, preferably in a gift shop or specialty retail environment.• Strong leadership and policy development skills in cash operations.• Proven record of supervisory leadership and management.• Proficiency in Point of Sale (POS) systems and financial reporting.• Excellent organizational skills and attention to detail.• Creative flair for merchandising and a passion for delivering outstanding customer service.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/JN

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on Applying Please submit a resume and cover letter detailing how you meet the minimum qualifications. Indicate the Position Title & Vacancy ID number of each position you are applying to.