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Guidehouse Director Consultant in Digital Health and Innovation- in Albany, New York


Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit:


We have a unique opportunity for the right experienced Digital Health Strategist Director who will be responsible for working with clients to define digital strategies, initiatives & programs that support operational goals and integration. You will partner with client’s operational and clinical leads to plan and execute high impact digital health, telemedicine and mobile strategies, processes and education around system-wide virtual care programs with a focus on convenience, experience, patient access and digital consumer channels. You will be digital thought leader and operations partner helping them establish key metrics to develop, maintain, improve and measure these programs success in alignment with operational objectives. This includes developing and implementing program specific strategic plans that support operations while driving quality, low-cost outcomes and growing assigned clinical departments and services that achieve desired financial performance.

  • Design digital strategies that align/inform strategic decision frameworks for short and long-range planning and future investments.

  • Develop strategic positions to extend the digital reach of the organization to care for patients through programs and processes including: Telehealth & virtual care, Tele-ICU, Mobile Health, Remote monitoring, Asynchronous and synchronous telemedicine services, Reimbursement, Actionable data insights and recommendations that deliver to business objectives, and New technology investment of digital innovation.

  • Leads and supports new business development that clearly results in sales of digital healthcare consulting services. You will leverage your personal industry and vendor network as well as Guidehouse relationships to sell in a matrix team. You consciously build critical client relationships across the account to facilitate confidence and transformation.

  • Designs Digital Health and Telemedicine governance and creates content for operational, clinical, and digital health governance decision making.

  • Advises senior executives where to compete, how to differentiate, and how to innovate business models by taking advantage of digital and new technologies that align with business goals while elevating consumer convenience, experience, access and digital channels. Scans the virtual health landscape for innovative solutions, new applications of virtual health, preferred vendors and opportunities for partnerships that can deliver operational and clinical objectives.

  • Frames digital and telehealth functions to align with billing structure, with Finance and Revenue Cycle Departments.

  • Demonstrates the ROI of telehealth and other digital strategies by clear KPIs.

  • Collaborates with client’s key operational, clinical, and technology solution partners related to EMR structure, functionality, optimization and how those components translate and impact the consumer experience.

  • Will contribute to the growth and brand of the practice through thought leadership, people development and practice development activities, including guiding and drawing from Guidehouse expertise and evolving market trends


Required Skills


  • Bachelor’s degree from an accredited university or college in business or related field required.

  • Master’s Degree required or a combination of education and professional experience that provides the caregiver with the requisite knowledge, skills and abilities to successfully perform the job.


  • 10+ yrs. in healthcare provider (preferably) or Payer leadership role innovating business models with digital tools and platforms.

  • 5+ yrs. of recent healthcare focused management consulting experience at the executive level in a matrixed environment.

  • 8+ yrs. with heavy involvement selecting, building the road map and advising on the execution plan in at least one aspect of a digital / technology empowered transformation (e.g., digital models, telehealth, digital growth strategies, digital patient satisfaction, AI, etc.) 5+ yrs. should be in healthcare.

  • Significant experience in large complex healthcare systems with extensive operations and digital/telemedicine/telehealth experience required

  • Experience with managing complex programs and projects ($2M+), specifically with a focus on customer service, service excellence and patient experience activities.

  • Working knowledge of EPIC/My Chart and patient experience interconnectivity required

  • Demonstrated success selling/architecting minimally 5 transformational projects with an emphasis in leveraging emerging digital technologies digital to deliver tangible results to clients (cost optimization, satisfaction, outcomes).

  • Proven track record of an ability to manage large and complex projects of ($2M+ to timeline, scope and budget) in a consulting like environment.

  • Demonstrated success selling high-value digital engagements to healthcare clients (preferably Provider) of $2M+ annually for at least 3 yrs. by nurturing client and prospect relationships and tailoring offerings to achieve client and business goals. Must demonstrate a strong healthcare client network you can leverage to sell consulting services.

  • Ability to travel up to 70%

    Preferred Skills

  • Powerful communication and storytelling skills, successfully applying verbal and written communications to influence business leaders and team members by exposing and defending points of view

  • Able to build critical client relationships across the account and become a trusted advisor for healthcare clients and create strategic recommendations to drive change in a digitally-enabled era, secure buy-in for the recommendations, and collaborate to help reinvent businesses and industries

  • Mental curiosity to question, research, clearly define problems, and work out innovation solutions

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

  • This position is open to candidate virtually from EST, CST, PST time zone as well as AZ, UT.

  • Due to our contractual requirements and federal orders, including an Executive Order from the White House and an emergency regulation from the Centers for Medicare & Medicaid Services (CMS), the position for which you are applying requires that you provide proof of your vaccination status. If you are unable to receive the COVID-19 vaccine for medical reasons or because of a sincerely held religious belief, you may request an exemption from the vaccination requirement which shall be reviewed after the submission of requested documentation. If an accommodation is granted, the conditions may include weekly testing and masking. All Guidehouse employees also agree to follow any additional health and safety mitigation policies that may be required in the workplace.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Position may be eligible for a discretionary variable incentive