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EY ESS Knowledge and Learning Enablement Program Manager - Open Location in Albany, New York

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

​As a member of our Enterprise Support Services Group, you'll make sure our professionals have access to the right people, tools and information to help clients meet their business needs. Knowledge teams provide a wide range of services to better understand client businesses and business environments. Team members may create and manage organization-wide business tools and processes to share important information or advise people and teams on how to effectively use the content and tools that exist.

Enjoy the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning.

The opportunity

As an Enterprise Support Services (ESS) Knowledge and Learning Enablement Program Manager, you will help successfully develop and deliver strategic function-specific learning and knowledge sharing opportunities for ESS professionals with end users’ skill development in mind. You will work collaboratively across ESS to support and grow effective knowledge sharing and firm tool use. You’ll maintain and deliver ongoing training, develop and facilitate new function-specific training, and surface and track ESS learning needs and knowledge sharing opportunities. You will also partner with colleagues to increase awareness and use of the firm’s knowledge assets.

You will measure ESS function-specific learning and knowledge sharing effectiveness in alignment with ESS business goals and firm strategy and support continuous improvement initiatives. You’ll also identify, disseminate and coordinate trainings to ESS from other groups and liaise with the Global Learning team to help achieve ESS people development and growth.

In this role, you'll receive general supervision, and frequently work independently. You may also be asked to supervise content management associates and extended team members.

Your key responsibilities

  • Partners with colleagues, customers and stakeholders to identify ESS knowledge sharing and learning needs and co-develops knowledge awareness and training solutions to support the audience’s business goals.

  • Creatively and proactively proposes and develops appropriate ESS training activities and programs to constituents and colleagues to meet or anticipate knowledge needs and achieve measurable targets.

  • Develops, coordinates, and/or facilitates end-user and/or train-the-trainer ESS learning sessions.

  • Project manages aspects of ESS training and knowledge sharing programs; develops concepts, selects appropriate platform, negotiates activities, timelines and approvals with constituents and colleagues.

  • Monitors and measures ESS learning content to confirm it is up-to-date and assess usage. Alerts appropriate stakeholders when ESS learning content is not functioning as intended.

  • Analyzes the impact of ESS knowledge sharing and learning activities through surveys, measurements, and other feedback channels for targeted stakeholder groups.

  • Curates existing firm training and learning programs for ESS end users and updates knowledge infrastructure and repositories (i.e., ESS site) with new and relevant ESS learning content and opportunities.

  • Acts as a subject matter resource on ESS function-specific curriculum development, learning and knowledge sharing platforms and serves as a training resource for ESS team members.

  • Builds and maintains productive relationships with ESS teams, Global Learning, customers and others to leverage, learn, and minimize redundancies.

  • Manages competing priorities by effectively using proven management techniques such as delegating, conflict resolution, or persuasion.

  • Proactively deals with issues and responds quickly to any feedback from users or stakeholders.

  • Adheres to firm policies, procedures, and standards.

To qualify for the role, you must have

  • Bachelor's degree or equivalent work experience.

  • A minimum of 5-8 years related work experience.

  • Excellent written and verbal communication, facilitation and presentation skills.

  • Ability to work independently, complete multiple concurrent tasks, and meet deadlines in a high-performing, fast-paced environment.

  • Excellent interpersonal, collaboration and teaming skills.

  • Must have a basic understanding of EY branding, editorial and visual identity standards, and a good understanding of firm channels, technologies, knowledge assets and processes.

  • Ability to adapt to constantly changing work requirements, while assimilating, analyzing and applying new information.

  • In-depth experience with one or more of the following:

  • Instructional design and/or knowledge of adult learning theory

  • Information, communication (print and online), or learning delivery technologies

  • Strong organizational skills and ability to manage projects from start to finish

  • Competent at working and teaming effectively with clients and other personnel

  • Experience and proficiency in PC environment, Microsoft Office, Teams, Outlook and all relevant tools

Ideally, you’ll also have

Some project management experience.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.