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EY Functional Analyst - Tech Consulting Senior - Location Open in Albany, New York

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY advises clients to envision, articulate, architect, assess, plan and implement bleeding edge solutions to efficiently run their businesses, with a focus on Digital and Cloud. These service areas span E-commerce, Digital Experience, Mobile Applications, Digital Platforms, Digital Technology Strategy, and Digital IT Operations.

The opportunity

In this rapidly growing area, you will have the opportunity to spread your wings and develop a broad skillset to meet the evolving demands of the digital landscape. Most of your time will be spent embedded with our clients’ team helping turn strategy into reality while continuing to innovate and remain competitive in ever-changing industries.

Your key responsibilities

As a member of our Digital Functional Leadership team, you will be responsible for understanding, documenting and refining the desired user experience and necessary requirements for digital products for our clients. You will work side by side with the client to translate their user experience vision into reality.

Skills and attributes for success

  • Assist with realizing the strategic vision and roadmap of a project or product through the creation of specifications, definition and design, including journey maps, flow diagrams, feature map, user stories and/or other critical deliverables

  • Working in project teams through agreed upon phases of project governance, assessment, requirements definition, vendor selection, risk analysis, customization, testing, training and rollout of a client's project lifecycle

  • Document feature sets and user stories/business requirements based on identified business needs and priorities, as well as product research and platform specifications.

  • Document and maintain product roadmap.

  • Develop a strong point-of-view and recommend design solutions based on the desired user experience via multiple inputs rather than just relaying requirements.

  • Collaborate with development, QA, and business team members throughout the development process and address questions and issues as they arise.

  • Participate in discussions to minimize scope and effort when timeline constraints exist and recommend shifts in priority where they may be needed.

  • Complete opportunity assessments in a quick-to-market agile environment. Including: synthesizing business requirements, identifying required capabilities and calling out areas of uncertainty and recommending solutions.

  • Support prioritization and sequencing of product and backlog refinement based on input from Product Owner.

  • Assist team with testing of new functionality.

  • Monitor industry trends and identify opportunities to improve existing customer facing products.

  • Leverage analytics data, customer survey and other feedback to find opportunities for improvement.

  • Partner with Site Operations and support teams to triage and prioritize product issues.

  • Work across teams and projects to synchronize and manage deliverables

  • Document and review test scripts and ensure requirement trace-ability

  • Proactively identify issues and partner with Operations, Support and peer teams to provide timely resolutions.

  • Negotiate and resolve problems and escalate as required.

  • Act as a product evangelist to build awareness and understanding across the enterprise

  • Working directly with creative, business and technical team members to identify interdependencies and define and document requirements that adhere to technical constraints

  • Perform other duties as assigned.

To qualify for the role you must have

  • Bachelor's degree and 3 years of experience

  • Minimum 1 year of experience in a digital related field (technology, design, etc.)

  • Minimum 1 year of experience Agile software development or Product Analyst experience with a track record of delivering successful customer facing site features and improvements to back end systems

  • Good understanding of key digital technologies within your area of focus and/or hands-on experience in software development and web technologies

  • Good written and verbal communication, presentation, and technical writing skills, coupled with an interest in further developing and integrating enterprise business processes with technology skills

  • Strong problem solving and critical thinking skills

  • Passion for working in a fast-paced agile digital environment

  • Excellent analytical skills with an understanding of how to build and measure benefits

  • Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills

  • Ability to prioritize multiple tasks, meet deadlines, and adapt to changes in requirements

  • Attention to detail with the ability to work independently, manage multiple deadlines, adjust priorities, and work in a continuously changing environment to meet critical deadlines

  • Highly motivated to be self-sufficient and able to operate without close supervision.

  • Ability to travel up to 80%

Ideally, you’ll also have

  • Prior consulting experience highly preferred

  • Experience with Gherkin

  • SAFe Product Owner certification or equivalent

DETFY22

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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