Compass Group, North America HOSPITALITY Services Manager - Albany NY in ALBANY, New York
Posted Date: Dec 10, 2021
We are hiring immediately for a HOSPITALITY Services Manager - Albany NY
Location: Note: online applications accepted only.
Requirement:*Internal Employee Referral Bonus Available
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 942014.
The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
With a marked focus on senior living, Unidine delivers custom culinary programs centered on diamond service, scratch cooking, and a holistic health & wellness approach to dining. We embrace culinary integrity and innovation to craft invigorating, nourishing, and memorable meals with high quality local, seasonal, and responsibly sourced ingredients and products. As a boutique food and dining management service, we specialize in tailored, creative solutions to serve discerning clients and their clientele nationwide.
Working as the Hospitality Manager, you will work in partnership with the Corporate Director of Hospitality and the Regional Hospitality Champion to drive initiatives that positively impact customer experience and support the company’s mission to deliver hospitality excellence to premier clients. The Hospitality Manager will develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture. This position will work closely to support various teams including: operations, culinary, human resources, and marketing.
Initiates customer satisfaction surveys and focus groups to gauge the Company’s hospitality at the unit
Analyzes data and develops action plans based on facts to improve quality of service
Supports the operational and culinary teams with strategies to drive hospitality excellence
Manages the pre meal experience with operations managers
Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
Builds and maintains strong relationships across the organization and with key clients
Identifies improvement opportunities by staying current on customer/industry trends
Monitors customer satisfaction KPIs at the unit level to ensure ROI
Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
College or graduate degree in business, marketing, communications or related field
Passion, knowledge and appreciation of culinary arts, food and dining
Excellent interpersonal communication skills – both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
Detail oriented with strong organizational skills
Ability to develop systems and reports for tracking projects and metric alignment
Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
Excellent time management skills
Demonstrated experience in development of Standard Operating Procedures
Associates at Unidine are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
Associate Shopping Program
Health and Wellness Programs
Identity Theft Protection
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
Employee Assistance Program
Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Req ID: 942014
Compass Group, North America
- Compass Group, North America Jobs