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EY Microsoft Office 365 Level 3 Sharepoint and OneDrive Support Specialist in Albany, New York

Microsoft Office 365 Level 3 Sharepoint and OneDrive Support Specialist

Core Business Services

Requisition # UNI00IGW

Post Date Jun 18, 2021

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. defense and Government engagements.

The opportunity

The SharePoint Online Operations Engineer is part of a global SharePoint (SP) team in a large, complex, and multinational environment. You’ll need to have expert knowledge in SharePoint (both Cloud and On-Prem). You’ll be providing Level 3 Operational/Engineering support for areas involving SharePoint Online, with a good understanding of SPO and associated technologies, SharePoint On-Prem, MS Teams, OneDrive for Business, and other M365 services.

Your key responsibilities

  • Assisting customers in fixing issues and/or creating tickets for Microsoft for further troubleshooting including 24/7 support for SP

  • Incident management, Service requests, Change requests and ServiceNow processes for SP support

  • Level 3 support for SP

  • PowerShell scripting and automation using scripts

  • Proactively monitoring outages within a small group or wider group

  • This role does not have a direct supervision responsibility but should proactively own tasks/issues and drive towards resolution independently

  • This role is for 24/7 support and requires working in night shift periodically

Skills and attributes for success

  • Detailed understanding of both Classic and Modern SharePoint functionality including Lists, Document Libraries, Pages, Search, Permissions, and Settings

  • In-depth support knowledge and experience in providing 24/7 support for SharePoint

  • In-depth knowledge in troubleshooting SP end user/client issues

  • In-depth knowledge in SP permissions, webparts, lists, views and any other site level issues

  • Expert knowledge in Incident management, Service requests, Change requests and ServiceNow processes for SP support

  • In-depth knowledge on SharePoint support workflow, level 1, level 2 and level 3

  • In-depth knowledge on PowerShell scripting and automation experience using scripts

  • In-depth knowledge of SharePoint, its features, and related M365 services

  • History of working credibly within teams and delivering high level of support services on the SP platform

  • Proactively anticipates service issues before they occur and able to make recommendations around resolution

  • Passionate, committed and determined

  • Flexibility to the demands of the services we provide and any project to which they are assigned. The role may require out of office hours work

  • Ability to communicate platform capabilities to customer and provide appropriate recommendations

  • Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills

To qualify for the role you must have

  • Bachelor’s degree in Computer Science, Engineering or related discipline, or equivalent work experience required

  • 2-5 plus years of experience in support role with at least last 1 year in SP support

  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

  • Ability to work with people in a variety of cultures, countries and time zones

  • Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others.

  • Ability to obtain and maintain Top secret security clearance

Ideally, you’ll also have

  • Passionate, committed and determined

  • Knowledge in deploying SP solutions, updating automation scripts and html pages

  • Knowledge of Power Platform products, Power Apps, Power Automate, Power BI

What we look for

Individuals with strong business and technical acumen who demonstrate drive, vision, teaming and purpose and are passionate about helping our clients achieve their goals.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

*EY | Building a better working world *

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. 

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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