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OCM and Communications Lead (Sr. Mgr.) - 2307003249W

Description

OCM and Communications Lead (Sr. Mgr.):

Johnson & Johnson New Planned Consumer Health Company is currently recruiting for an OCM and Communications Lead (Sr. Mgr.) This position reports into the End User Service Productivity and Collaboration Group and is based at Skillman, NJ with remote work capabilities.

Who We Are

At Kenvue (https://www.jnj.com/kenvue) , part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

Join us in shaping our future--and yours.

Watch us here (https://www.youtube.com/watch?v=nV_CTZI50DI) :

What will you do

We are seeking an experienced OCM and Communication Senior Manager l to join our team as the IT Organizational Change Management Lead for the End User Services (EUS) Group. This unique role will provide the opportunity to shape and determine the overall employee experience and change management strategy and direction for the EUS group.

Key Responsibilities

• Oversee the development of change and communication materials to address end-user experience challenges and execute campaigns with targeted user groups.

• Represent the user in transforming the workspace and articulating their needs and ensuring that all experiences delivered have the employees' needs at the core.

• Develop and implement change management plans based on the level of impact, complexity, and magnitude of impending changes.

• Work with employees, business unit technology leaders, and Technology Service owners to iteratively render prototypes, workflows, experiments, and hypotheses to define and test user experiences.

• Identify design problems in the current state through heuristic study, cognitive evaluations, user flows, usability reports, brainstorming, and workshops.

• Develop solutions, journey maps, empathy diagrams, personas/archetypes, storyboards, and prototypes and work with Service Owner teams to execute.

• Analyze the unique needs of stakeholders, develop communication plans, and issue consistent communications that keep stakeholders informed and engaged.

• Collaborate with the corporate communications team to author newsletter articles and targeted multi-channel messages to employees and senior leaders

• Manage the internal portfolio of change initiatives and report progress to executive leadership

• Build collaborative relationships with leaders across the organization and drive complex change initiatives.

• Work regularly with the IT Leadership Team to influence strategy, IT employee experience, and operating maturity.

• Assess organizational readiness and business impact of newly proposed change initiatives and mobilize appropriately scaled resources and support.

• Support technical project teams by integrating change management activities into their project plans and act as the change lead on selected projects, both internally and externally.

• Train the organization on change management principles, tools, and best practices.

Qualifications

What we are looking for

Required Qualifications

• Bachelor’s Degree

• At least 8 years of hands-on experience in internal change management and/or communications roles (preferably in IT).

• Ability to own and drive the complete execution of the OCM activities.

• A clear understanding of the importance of user-centered design and design thinking.

• Ability to curate communications and content and possess excellent written and verbal communication skills.

• Ability to clearly and effectively communicate design processes, ideas, and technology solutions to teams and business partners.

• Strong storytelling skills with the ability to use stories to engage, inform, or inspire others

• Extensive experience in using UX design best practices to design solutions, including but not limited to:

• Observation and Research – Heuristic Evaluation, Cognitive evaluation, user flows, user interviews, contextual interviews, observation studies

• Bringing experiences to life – Personas/Archetypes, Journey Maps, Empathy Diagrams, storyboards

• Testing the experience – Prototypes, Usability Testing/reporting, Multivariant/AB Testing, surveys

• Experience in managing cross-functional projects and influencing key stakeholders.

• Intellectual curiosity and the ability to learn quickly.

• Self-motivated individual, highly collaborative with a great attitude.

• Experience with Microsoft 365 Productivity Apps and Services

Desired Qualifications

• Certified in Prosci or another Change Management acumen

• Experience with Salesforce Communications Solutions

What’s in it for you

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

• Learning & Development Opportunities

• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location NA-US-New Jersey-Skillman

Other Locations North America

Organization JNTL Consumer Health LLC

Job Function Info Technology

Req ID: 2307003249W