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Sharecare, Inc. Operational Excellence Intern in Albany, New York

Job Description:

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit

Job Summary:

The Operational Excellence Intern will support the HIDS operations team in driving operational improvements. Responsibilities will include a deep dive into areas of opportunity within our Operational workflows and processes, aimed at reducing revenue leakage and waste.

Essential Functions:

Collaborate with cross-functional teams to gather data, insights, and feedback on current processes and opportunities. Conduct thorough analyses of existing operational processes to identify areas of revenue leakage, waste, and inefficiency. Develop and recommend improvement initiatives, including but not limited to process redesign, automation, and optimization. Utilize analytical tools and methodologies to measure the effectiveness of suggested changes to allow for tracking of progress over time. Prepare reports and presentations to communicate findings, recommendations, and project updates to stakeholders. Actively participate in team meetings, brainstorming sessions, and workshops focused on continuous improvement. Assist in documenting standard operating procedures (SOPs) and best practices to ensure consistency and sustainability of improvements.


  • Currently enrolled in a postgraduate program, preferably in Supply Chain Engineering, Operations Research, Analytics or Industrial Engineering or a related field.

  • Strong analytical skills with the ability to gather, interpret, and analyze data from various sources.

  • Excellent problem-solving abilities and attention to detail.

  • Effective communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner.

  • Proven ability to work independently as well as collaboratively in a team environment.

  • Proficiency in Microsoft Office suite, particularly Excel and PowerPoint.

  • Familiarity with process improvement methodologies such as Lean Six Sigma is desirable but not required.

  • Demonstrated interest in operational excellence, business process optimization, or related fields through coursework, projects, or prior experience.

Specific Skills/Attributes:

  • Results-driven: Demonstrates a proactive approach to achieving objectives and delivering measurable outcomes.

  • Adaptability: Adapts quickly to changing priorities, situations, and requirements.

  • Critical thinking: Evaluates problems and situations from multiple perspectives to identify innovative solutions.

  • Time management: Manages time effectively to meet deadlines and prioritize tasks accordingly.

  • Interpersonal skills: Builds positive relationships with colleagues, stakeholders, and team members to foster collaboration and drive success.


Must be based in the US- Remote

Work timings : 9 am to 5pm EST/CST

Pay Rate:

  • Interns who have not yet completed a Bachelor’s Degree earn $14/hour or the local minimum wage, whichever is greater. Interns who have completed a Bachelor’s Degree earn $17/hour.

Summer Intern Program Dates:

  • The Summer Intern Program is expected to start May 20 th , 2024 and end August 9 th , 2024. These dates are flexible based on team and intern preferences.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.