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Guidehouse Operations Account Manager in Albany, New York

Overview

Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: www.guidehouse.com.

Responsibilities

The Operation Account Manager serves as the primary liaison between assigned clients and India Operations including new project implementations. The Operation Account Manager will possess both technical and business skills to recommend, engage and manage their client’s strategic initiatives. The Operation Account Manager will perform any and all job-related duties as assigned.

This position will be responsible for the proactive oversight of the payment automation solution process and maintain a successful client relationship and client strategies. In addition, this position will develop a deep understanding of the client’s goals. This position will proactively identify opportunities for the payment automation process improvement initiatives.

Essential Job Functions

  • Provide direct interface between US based Clients and India Operations service delivery team

  • Report and resolve Client issues

  • Ensure contractual obligations and billing obligations are adhered to

  • Excellent verbal and written communication follow up skills

  • Strong attention to details and accuracy, using problem-solving skills and analytical thinking

  • Ability to successfully prioritize and manage numerous tasks simultaneously

  • Excellent strategic planning, management, and implementation skills

  • Meet and anticipate Client needs

  • Support implementation projects, both new Clients and new projects for existing Clients.

  • Mentor assigned technical account managers.

    Duties and Responsibilities

  • Manage daily issues and remittance production tasks.

  • File transfer / SFTP setup and maintenance coordination.

  • Input & Output file issue troubleshooting and resolution.

  • Daily Client communications.

  • Meeting Turn Around Time (TAT) using technology and production staff, ensuring Quality metrics are consistently met.

  • Implementation responsibilities including Client checklists, workplans workflows, and communication.

  • Evaluate and assist in monthly software releases process for all current Payment Automation Solutions.

  • Direct implementation projects & liaise with Client team.

  • Build & maintain relationships with key clients covering a range of business sectors

  • Collaborate with implementation & development teams to enhance service delivery.

  • Understand, meet, and exceed set department goals

  • Provide reports and statistical/analytical information for management and clients

  • Process month-end reports for Guidehouse and Client

  • Promote Guidehouse values, overall teamwork, and a positive work environment

  • Maintain continual communication with India Operations to identify areas for improvement.

  • Attend meetings with both the client and the India Operations

  • Monthly Operational Analysis, including but not limited to: A/R ,DSO, Staffing etc.

  • Provides analysis and context for monthly performance reviews.

  • Maintains ongoing issues and priority lists

  • Upon identification of issues, research issue to determine whether it is an isolated instance or a trend and follows up:

  • the appropriate Revenue Cycle Director or Systems Analyst team to facilitate communication and resolution of the issues

  • Attends and participates in committees and task forces as assigned

  • A leader who can manage teams remotely to deliver quality solutions within TAT

Qualifications

  • Bachelor's Degree

  • 5+ years’ experience in managing healthcare revenue cycle cash applications solutions or 5 years banking treasury management experience working with healthcare payment automation solutions.

  • Demonstrated experience with the cash application modules multiple practice management systems.

  • Experience with EDI file formats across multiple clients/customers.

  • 2+ years experience in a client relations role working with with vendors, clients, and team members.

  • PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.

  • Innovative, motivated & able to lead by example.

  • Excellent verbal and written communication skills.

  • Ability to initiate and follow through on projects and work independently with minimal supervision required.

  • Ability to travel nationally on short notice and could require international travel on occasion.

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

  • Candidates from Eastern Standard Time, Central Standard Time, and Pacific Standard Time Zones as well as candidates from Arizona, New Mexico and Utah will be considered for this position.

  • Due to our contractual requirements, to be eligible for this role, you must be fully COVID-19 vaccinated at time of hire. By checking the box, I attest I have read the statement above and agree to be fully vaccinated at the time of hire.

Disclaimer

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Position may be eligible for a discretionary variable incentive

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