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Pearson Principal Microsoft 365 Architect in Albany, New York

About DWS:

The Pearson Digital Workplace Services [DWS] team is simplifying how Pearson employees work, engage and collaborate using a broad range of technology, initiatives and transformation activities introducing new, globally consistent platforms and services primarily based on Microsoft but with a range of other products still in place including Google. Pearson DWS is helping to unite employees around the world, enabling us to operate as a truly global organization, and ensure that Pearson is fit for the future.

About you:

We are searching for a passionate delivery-focused solution architect that can understand, articulate and drive value from our technology. You are already a seasoned veteran leading the 365 tenant infrastructure across different sized enterprises and sectors, a subject matter expert with a broad lens: a true ‘T’ shaped individual … are you ready to be a catalyst for change and innovate with Pearson?

You will use your proven track record of cultivating professional relationships across key stakeholders and be working tirelessly with our global business units, technology, engineering and security teams to distill and deliver Pearson’s requirements and be responsible for strategies leading Pearson to adapt to changing and emerging technologies for and impacting our collaboration space.

You will lead the service design and are critical to the service transition into our operations. You have a creative approach to devising new solutions and enhancements, are the key to managing the technical roadmap, driving technology adoption, meeting business and security demands.

As a key member of our team, you bring your proven history of managing strong relationships with Microsoft, have insight to future changes, roadmaps and direction, and will be Pearson’s advocate. Internally, people will look to you for guidance.

About the job

The 365 Architect provides end-to-end technology ownership for our 365 Microsoft investment, in addition to other collaboration tools such as Google, supporting Pearson’s global businesses.

The role is responsible for the strategic architecture, design, automation, engineering, product lifecycle and development of all in-scope Microsoft and associated services on the tenant. Additional responsibilities include driving usability and interfaces across the DWS technology portfolio eg working closely with the Security and AD teams: how we use our tools, how we interact and collaborate with colleagues and customers and bringing our ecosystem vision to life.

To realize these goals and objectives the position must balance core Microsoft technology skills and product vision with a delivery-focused pragmatism. The role also encompasses wider awareness of the Microsoft platforms and inter-dependencies.

Don't let location be a barrier, this role can be based anywhere within the US Eastern time zone or Canada.

Your key responsibilities

As a direct report to the Director of UCC within the Digital Workplace Services group, the candidate will be responsible for:

  • Developing short and long-term strategic Microsoft technology roadmaps, backed by pragmatic designs that support our enterprise technology roadmaps and key business objectives

  • Participate and contribute to the running of a cross region Architecture function that will drive and govern Digital Workplace Services and provide deep technology leadership and vision

  • Building plans and policies for the collaboration and product portfolio and associated ancillary services, strategies and technologies

  • Strategically plan, develop and drive implementation of new initiatives to enhance the global business. This includes projects related to investments and improvements

  • Embrace, sponsor and coach agile ways of working with a view to fully automating the configuration and management of our Microsoft services

  • Ensuring that key platform product life cycles are understood, tracked, and communicated with appropriate remediation when required

  • Coordinating design team support for future M&A activities. This support includes initial impact assessments, planning through to design, and implementation of the technical integration aspects of the merger as they relate to UCC

  • Governance: You can understand technical governance and participate in or deliver the assurance of a service

  • Strategy: You can produce a strategy for technology that meets business needs. You can create, refine and challenge patterns, standards, policies, roadmaps and vision statements

  • Turning business problems into technical design: You can work with business and technology stakeholders to translate business problems into technical designs. You can create an optimal design through an iterative process, aligning the user need with the system requirements and organizational objectives

  • Understanding the whole context: You can look beyond the immediate technical problem and identify the wider implications. You can ‘zoom out’ in 3 dimensions: knowing relevant historical context and future impact; understanding how current work fits in broader contexts and strategies; and looking for deeper underlying problems and opportunities

Deliverables and outcomes (Within 12 months)

  • Support the delivery of the migration from Jive to Microsoft

  • Deliver DWS Collaboration blueprint, working with the Director of UCC

  • Deliver subsequent product High Level Designs and governance processes to support the blueprint ready for engineering delivery

  • Accountability for the usage patterns and technology solutions aligned to the strategic objectives identified

  • Accountable for maintaining the workplace technology change ‘evergreen’ roadmap as part of the oversight and notification service to ensure that Pearson can efficiently manage the service according to Microsoft published changes

About your experience

  • Architect ‘SME’ level experience as relevant to the role responsibilities, for example but not limited to:

  • Microsoft Certified: Azure Solutions Architect Expert

  • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert

  • Microsoft Certified: Power Platform Solution Architect Expert

  • Enterprise global estates of 15,000 seats and above

  • Experienced in working with large geographically dispersed teams

  • Excellent written and verbal communication. Strong communication and influencing skills.

  • Being a key sponsor for technology development, management and governance

  • Leads by example and encourages the team to maintain excellent visibility of industry wide trends and emerging technologies/vendors and ensures that the team understands and utilize developments to the benefit of Pearson

  • An open collaborator that shares and coaches their colleagues and works proactively inside their immediate and peer teams

  • ITIL operational awareness and understanding

  • Relevant Microsoft skills and certification

  • Agile methodology: Scrum or equivalent

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at


Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 2391