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Sharecare, Inc. Process Improvement Intern in Albany, New York

Job Description:

Sharecare is the leading digital health company that helps people -- no matter where they are in their health journey -- unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Overview:

As the ROI SOP Development Specialist, you will play a pivotal role in enhancing our operational efficiency by spearheading the creation of a standardized ROI (Release of Information) SOP (Standard Operating Procedure) document/tool. This tool will be instrumental in onboarding new clients and streamlining processes for existing ones, ensuring a consistent and high-quality experience. Your responsibilities will encompass synthesizing and updating existing reference materials, incorporating leading practices for utilizing our Request Hub, and developing a user-friendly tool that includes space for client-specific standard operating procedures.

Key Responsibilities

Research and Synthesis:

  • Review existing reference materials related to ROI and Request Hub processes.

  • Synthesize information to create a comprehensive and standardized SOP document/tool.

Request Hub Demos:

  • Attend and analyze demos of the Request Hub to gain a deep understanding of its functionalities.

  • Identify opportunities for integration within the SOP tool.

Internal Stakeholder Collaboration:

  • Collaborate with internal stakeholders to gather insights and feedback on the SOP tool format.

  • Conduct testing sessions to ensure the tool meets the needs of various teams.

Client-Specific SOP Integration:

  • Develop a space within the tool for client-specific standard operating procedures.

  • Customize the tool to accommodate unique client requirements while maintaining overall consistency.

User-Friendly Design:

  • Ensure the SOP tool is easily searchable and user-friendly for all stakeholders.

  • Explore the incorporation of AI to enhance the tool's capabilities, particularly in importing new client information.

Preferred Qualifications:

  • Bachelor's degree in a relevant field (e.g., Business, Information Technology, Operations).

  • Proven experience in developing standardized SOP documents/tools.

  • Strong analytical and research skills.

  • Excellent communication and collaboration abilities.

  • Experience with AI integration in operational tools is a plus.

Pay Rate:

  • Interns who have not yet completed a Bachelor’s Degree earn $14/hour or the local minimum wage, whichever is greater. Interns who have completed a Bachelor’s Degree earn $17/hour.

Summer Intern Program Dates:

  • The Summer Intern Program is expected to start May 20 th , 2024 and end August 9 th , 2024. These dates are flexible based on team and intern preferences.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

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