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Milliman Quality Assurance Analyst (Chicago-Milwaukee Casualty) in Albany, New York


Milliman Datalytics-Defense is looking for an enthusiastic, qualified software testing professional with both automated and manual testing experience to join the Datalytics practice. In this role, the Analyst will be part of Quality Assurance team responsible for developing, maintaining, and delivering automated and manual test solutions. This role will work closely with developers and other testers in a highly collaborative environment to analyze and verify system functionality with respect to requirements and to contribute to continual improvement in our software development lifecycle.

Who We Are

Milliman Datalytics-Defense is an e-billing solution that was designed and built by seasoned actuaries exclusively for the analytical needs of insurance companies. It provides a platform for submission of defense attorney invoices and facilitates the review and payment of those invoices. Datalytics provides a dynamic workflow that allows for the escalation of certain processes, as well as an auditing feature with completely configurable business rules. Detailed data is collected, organized, and presented to our clients in order to assist in the management of their defense firms by providing peer-to-peer comparisons.

About This Role

We rely upon our Quality Assurance Analysts to ensure that our software application works as expected. An individual in this role will be dedicated to catching "little things that make a big difference" and will have a passion for a quality-oriented product. This person will be responsible for creating end-to-end test plans and executing all activities in the plan to ensure that objectives are met. The software will be tested for functionality, performance, reliability, stability, and compatibility with legacy and/or external systems.

Job Responsibilities

Work with the development team to identify testing needs and opportunities

Work with the QA team in developing a QA testing strategy for the product, determining the appropriate balance of manual and automated tests, as well as the types of tests (UI, functional, performance, load, and so on)

Participate in testing efforts for releases and ongoing application maintenance

Create detailed, comprehensive, and well-structured test plans and test cases

Perform manual testing as needed

Develop and apply testing processes for new and existing features to meet product needs

Communicate effectively with technical and non-technical personnel

Manage the status of defects/changes and provide updates to the team daily

Adapt to the needs of the group to coordinate testing efforts

Follow instructions and accomplish tasks as directed by Product or Development Lead

Hold and facilitate test plan/case reviews with cross-functional team members

Isolate, replicate, and report defects and verify defect fixes; Promptly bring serious defects to the attention of the Development Lead/Product Manager.

Minimum requirements

Proficient in creating and running application tests, as well as analyzing test results for data completeness, consistency and functionality

Two years of applicable work experience

Certified Associate in Software Testing (CAST), Certified Software Quality Analyst (CSQA) or similar certification preferred

High school degree is required

Bachelor's degree preferred (Area of Study: Application Development, Computer Science, Management Information Systems, Computer Engineering, or related degree is preferred)

Competencies and Behaviors that Support Success in this Role

Experience with Azure DevOps (boards, repos, pipelines, test cases, etc.)

Experience in software, financial services, actuarial science and/or insurance underwriting industry

Experience creating, running, and maintaining functional manual test cases

Able to create and run test cases that cover a wide variety of scenarios such as functional, regression, integration, load and performance

Ability to test and prioritize multiple projects concurrently

Familiarity with different tools and technology such as Selenium, Appium, MySQL, C\#, NUnit, REST API and DevOps

Sound understanding of the software test cycle process

Ability to learn the business logic quickly to interpret requirements and prioritize defects

Aptitude to troubleshoot using common sense approaches and to determine root causes using process of elimination

Strong attention to detail, with an ability to multitask and meet hard deadlines

Adept to work in both a team environment and independently

Capacity to learn with minimal supervision in the fast-paced environment

Extensive experience communicating effectively with teammates

Passionate, adaptable, and the desire to continually learn new skills

Excellent written and verbal communication skills

About Milliman

Milliman is one of the leading experts in actuarial and related consulting. We advise clients on a wide range of issues across a broad spectrum of industries. Our consulting work is supported by a powerful toolkit of data analytics solutions such as Datalytics-Defense.

Through a team of professionals ranging from actuaries to data scientists, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Milliman is an equal opportunity employer

Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.