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St. Catherine's Center for Children Resident Assistant, Overnight Maintenance, Ma in Albany, New York

St. Catherine’s Center for Children offers a wide array of services designed to meet the needs of vulnerable children, families and adults, including residential and foster care programs for children and youth, homeless and community-based services for adults and families, and a special education elementary school.

Our Mission:

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.


We are seeking a Resident Assistant, Overnight Maintenance person to perform tasks necessary to maintain the physical appearance and functioning of the building and property; maintain respect, support, care, and a family atmosphere for residents of the facility and fellow staff members, and serve to ensure a safe, secure, healthy, clean, and positive environment for families as they make their transition from homelessness through after-care.

This position assists families in service plan implementation by obtaining and providing feedback regarding their progress toward service plan goals.


  • Perform general maintenance of buildings and grounds including; Custodial, cleaning and care of floors, windows, walls and other areas as assigned, including seasonal yard work, cleaning cars, and other duties assigned by Supervisor, including painting, snow removal and plumbing repairs.

  • Establish and maintain professional working relationships with residents, keeping appropriate personal boundaries; establish and maintain professional working relationships with staff members, in accordance with all agency procedures, policies, and practices.

  • Meet with families on a daily basis to assist them with service plan goals and offer education and instruction regarding daily living skills; act responsibly in providing information and empower residents to identify choices in their daily lives.

  • Ensure a safe, secure, healthy, and clean environment by making rounds of the property, both interior and exterior, and reporting situations which need attention, and providing follow up as needed.

  • Document interactions with families, using critical incident reports, intake information forms, progress note section of case files, log, etc.

  • Assist with orderly transition of families from intake through discharge.

  • Respect the rights of others and protect all confidential information.

  • Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication.

  • Participate in professional development programming on a regular basis at request of supervisor.

  • Drive clients in agency vehicles to various destinations throughout the Capital Region based on families’ needs.

  • Clearly communicate concerns and suggestions to supervisor.

  • Maintain CPR/First Aid Certification.

  • Actively contribute to the maintenance of a “client supportive” and respectful community.

  • Manage telephone and reception desk.

  • Additional position-related duties and responsibilities as assigned by the supervisor/ director.

Organizational Relationships:

  • Work under the direct supervision of the Maintenance Supervisor and Residential Assistant Supervisor.

  • Maintain a team oriented, collaborative approach with other RAs and other shelter staff.

Essential Functions:

  • Emotional stability with the capacity to separate personal issues from client issues.

  • Must possess excellent communication skills.

  • Must be able to respond effectively and therapeutically in crisis situations.

  • Ability to drive, in order to transport clients to appointments as needed.

  • Meet criteria outlined in the agency’s Revised Policy for Agency Drivers.

  • Ability to relate to and communicate with a wide range of people. This includes but is not limited to a broad range of people who are culturally and socio- economically diverse, as well as people with various developmental and functional levels.

  • Ability to understand, communicate with, represent and carry out the mission, values, philosophy and policies of St. Catherine’s Center for Children.

  • Ability to conduct him/ herself in a manner that is becoming of an employee of St. Catherine’s Center for Children.

  • Ability to work effectively in a shared decision making model as a team member.

  • Ability to carry out written documentation as required by St. Catherine’s policies and procedures and as required by regulating agencies.

  • Ability to organize and effectively manage (in a timely manner) the varied tasks of the position.

  • Ability to work collaboratively with other personnel/ service providers or professionals.

  • A commitment to empowering others to solve his/ her own problems.

  • Valuing a nurturing family as the ideal environment for a person.

  • A conviction about the capacity of people to grow and change.

  • The ability to establish a respectful relationship with persons served to help them gain skills and confidence.

  • The capacity to maintain a helping role and to intervene appropriately to meet service goals.

  • The ability to set appropriate limits.

Position Specifications:

  • High School diploma/GED required; college degree preferred.

  • Experience in basics of maintenance and cleaning techniques.

  • Physically capable of performing heavy work, required.

  • Self-confidence; mature inter-personal style, with good judgment and decision-making ability.

  • Excellent communication skills, both written and verbal.

  • Experience working in a human service agency, preferred.

  • Formal crisis intervention training a plus!

  • Demonstrated ability to work with clients and as a team member.

  • Must have the ability to tolerate frustration of residents upsetting cleaned or repaired areas and be willing to learn methods of performing maintenance.

  • Clean & Valid NYS driver’s license required, with the ability to meet criteria outlined in the Revised Policy for Agency Drivers.

What We Offer:

  • Competitive salary and an excellent benefits package

  • Agency contribution significant to health plan

  • Generous combined leave time plan and paid holidays

  • Aggressive agency contribution to Pension Plan

  • Staff development and career path

  • Paid training

  • Tuition reimbursement

  • Fast-paced and business casual work environment

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.