Guidehouse Salesforce HealthCloud Subject Matter Expert in Albany, New York
Guidehouse is a leading global provider of consulting services to the public and commercial markets with broad capabilities in management, technology, and risk consulting. We help clients address their toughest challenges and navigate significant regulatory pressures with a focus on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that prepare our clients for future growth and success. The company has more than 10,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit: www.guidehouse.com.
Guidehouse has an exciting opportunity for a Salesforce HealthCloud Expert in a high-growth Salesforce practice. As a HealthCloud subject matter expert and healthcare technologist, you are responsible for client delivery, proposal development and solution design, supporting new business opportunities, and staying current on new product functionality. You work closely with the architecture team, product owners, and our Guidehouse HLS experts to understand requirements and enable the authoring/development of quality solutions that meet the requirements. As a key team member on the project, you will guide customers through the implementation of Salesforce solutions using our adaptive-agile methodology.
Serve as the technical leader for Salesforce HealthCloud projects
Establish relationships with our Guidehouse healthcare (payer and provider) and life sciences (med tech, pharma) account teams to collaborate on existing projects and new opportunities
Translate business requirements into well-architected solutions that best leverage the Salesforce platforms and products
Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
Design and manage the execution of test plans to ensure a quality solution is delivered and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions
Provide expertise during business development to collaboratively design elegant, functional solutions for our clients and estimate the technical level of effort
Demonstrate solution functionality to business stakeholders as needed
Perform impact analysis for scope change requests
Demonstrate thought leadership through publishing whitepapers, public speaking and client presentations
Coach and mentor junior technical and functional team members
A desire to improve the experiences of all those engaging in the Healthcare and Life Sciences industries
5+ years of CRM industry experience
Minimum 3 years of experience within the healthcare industry
Minimum 2 years of Salesforce platform experience – specifically Service Cloud and Health Cloud
Proven ability to design and optimize business processes and integrate business processes across disparate systems
Excellent client-facing written and oral communications
Active Salesforce certifications or ability to achieve relevant certifications upon hire: Minimum Salesforce Admin certified; prefer Service Cloud certification and/or Health Cloud accreditation
Familiarity with agile software delivery methodologies and tools such as Scrum and Jira
Understanding of the full Salesforce product suite
The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
This position is open to candidates virtually from Montana, New Mexico, Utah, Wyoming, Arizona or Eastern, Pacific, Central, and Aleutian time zones.
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Rewards and Benefits
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Position may be eligible for a discretionary variable incentive
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