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Guidehouse Senior Consultant-Customer Programs in Albany, New York


Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit


We are looking for an enthusiastic and experienced professional to join our customer programs team to support our energy, sustainability, and infrastructure work with utility clients across the US. You might be a good fit if you have a blend of strong project management skills and analytical, technical, and creative skills essential for conducting process evaluation and customer experience research for energy efficiency and building electrification programs.

Our customer programs team is a community of experts working on the front lines of the utility industry transition. We partner with our clients to design innovative programs, evaluate and optimize program contributions towards climate, energy, and other goals, and continuously improve the program experience for customers. Our team operates based on a commitment to community, innovation, purpose, opportunity, and trust. If you align with these core values, you’ll fit right in.

We encourage career development and hiring for the long term. As a Guidehouse team member, you will follow a clearly defined career path and continue to hone your professional expertise, leadership and business development skills and ability to own multiple complex workstreams. As you achieve outcomes and results with support from your teams and managers, you will have the opportunity to progress to the next level.


  • Lead teams to design, implement, and analyze primary research including online and phone surveys, in-depth interviews, and focus groups

  • Analyze industry market data with a focus on how utility customers interact with and experience energy-related technologies and programs

  • Creatively develop visually compelling and human-centric insights and recommendations

  • Communicate strategies and solutions to clients through comprehensive reports and compelling presentations

  • Participate in team meetings and communication threads on email and Teams as needed to provide proactive status updates and to communicate/elevate issues as necessary

  • Drawing on our team’s solutions and delivery expertise, develop strategies to meet specific client needs, manage work plans, staffing, deadlines and budgets for multiple projects simultaneously

  • Collaborate with team leadership keeping them abreast of project progress and important developments

  • Participate in and lead business development, trainings, knowledge sharing and cultural efforts

  • Drive and demonstrate our cultural values through exemplary leadership behavior, people-first approaches, and cultivation of an inclusive, diverse, and safe environment


  • A degree with an emphasis on human-centric research and design, analysis, logical reasoning, and/or problem solving (e.g., social science, economics, market research, etc.)

  • Bachelor’s degree and 5+ years of relevant industry or consulting experience

  • Master’s degree and 3+ years of relevant industry or consulting experience

  • Experience conducting primary and secondary research such as surveys, in-depth interviews, and focus groups

  • Work experience in clean energy and/or sustainability

  • Positive, collaborative, team-oriented attitude

  • Proactive communication; doesn’t leave the team guessing about status or steps

  • Follow-through on commitments; little to no say-do gap

  • An inquisitive nature and desire for continuous improvement

  • Outstanding analytical and problem-solving skills

  • Excellent verbal and written communication skills

  • Highly developed organizational and management skills

  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint

  • No sponsorship available for this position


  • Utility energy efficiency and demand response program strategy, design, and/or evaluation, measurement, and verification experience

  • Technical understanding of process evaluation and design

  • Ability to “tell the story,” conveying key takeaways of technical work in a way that is actionable and relatable to clients as well as a general, less technical audience

  • Project management experience

  • Proficiency in SPSS or other statistical software

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

  • The salary range for this role is $63,600 USD to $95,400 USD depending on directly relevant work experience



About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program