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Guidehouse Senior Data Associate, ServiceNow in Albany, New York


Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit


We are currently seeking an experienced ServiceNow Asset Management Senior Associate. In this role, you will be responsible for leading the day to day administration and data accuracy of the ServiceNow ITSM Toolset, specifically the Asset Management Database. This position requires someone with an aptitude for understanding the operational concepts/procedures of IT Asset Lifecycle Management, including operational knowledge of IT Infrastructure End User Devices, Network, Cloud, and Software.

Job Description/Responsibilities:

  • Leading the development and implementation of policies, processes, and procedures for data quality, integrity, and interoperability within our ServiceNow system of record

  • Establish and maintain data quality expectations, SLAs, and monitoring requirements

  • Partner with IT Asset Manager to correctly reflect the complete lifecycle of all IT assets and software licenses/subscriptions

  • Uphold and promote the value of Asset & Configuration management policies, processes and procedures within the organization to ensure compliance and reduce risk.

  • Lead regular audits of the asset management system and implement processes to remediate non-compliance and ensure the database reflects the production environment.

  • Assist with Software Compliance Reporting, assist with License Management


Re quired:

  • Bachelor’s Degree in Business, Finance or IT related field

  • 3+ years Experience with ServiceNow Asset Module

  • 2+ years of specialized experience with performing data governance or data stewardship activities

  • Basic Understanding of End User IT infrastructure Desktops, Laptops, Printers and Smartphones

  • Basic understanding of IT Infrastructure in a Corporate Environment server/Network

  • Clear and concise written and verbal communication skills.

  • Presentation, interpersonal, organizational, and analytical skills.

  • PC proficiency to include Word, Advanced Excel, MS Access, PowerPoint.

    Knowledge/Skills Preferred:

  • Strong analytical, problem-solving skills

  • Ability to work effectively in a team environment while remote

  • Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels

  • Desire to learn, grow, and seek increased responsibility

  • Ability to self-direct, prioritize, and manage multiple tasks and demands

Additional Requirements

The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

This position is open to candidates virtually from Montana, New Mexico, Utah, Wyoming, Arizona, Hawaii or Eastern, Pacific, and Central time zones.


About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave and Adoption Assistance

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program