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Lumen Senior Director Sales - Federal in Albany, New York

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is currently seeking a Senior Sales Director of Federal Civilian. This seasoned sales leader will lead a large team of managers and their respective account team to grow the business - which includes USDA, DOI, USPS, the Social Security Administration, VA and others - by deepening customer relationships, generating opportunities, and closing sales to exceed revenue, bookings, and growth targets for the territory. This sales leader will report to the RVP of Federal and oversee a team of four managers and work with a total team of 25-30 resources.

The Main Responsibilities

  • Leading a high-performing, motivated team of leaders and account teams to meet and exceed revenue, bookings, and growth targets for business segments within the territory.

  • Developing and implementing the direct sales strategy to drive growth through network services and solutions.

  • Developing and implementing a partner strategy for the business.

  • Contributing to the overall growth strategy for the Federal business.

  • Building C-Level customer relationships in top accounts.

  • Ensuring territory revenue, bookings, and growth targets are met and take remedial steps as necessary. Reviewing and monitoring monthly sales results and employee scorecard to determine any performance management actions that needs to be taken. Ensuring proper development plans are put in place to drive improvement and progress.

  • Collaborating with capture, proposal, partner, solutions architects, and specialist product support to ensure winning Lumen bids, proposals, and solutions.

  • Improving sales and process development, ensuring promotion of key messages, engagement of supporting functions, competitor analysis and market positioning, and raising the level of strategic services within the sales teams.

What We Look For in a Candidate

  • 10+ years sales management experience; specific experience selling to Federal accounts required (i.e., USDA, DOI, USPS, SSA, VA, etc.)7+ years of experience directly managing large teams with a proven track record of successfully leading other managers; an outstanding, hands-on executive leader with proven managerial abilities; excellent team leadership and interpersonal skills; ability to coach, mentor, and train others within Lumen and can educate key stakeholders; ability to lead cross-functional teams

  • Experience managing and influencing client relationships at the senior executive level and the ability to present and interact with all levels of management.

  • Ability to work well independently and in a team environment; highly self-motivated with the ability to motivate others.

  • Superior organizational, interpersonal, communication, negotiation, staff development, and operations skills

  • Ability to meet deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment

  • Ability to identify new markets and new business opportunities.

  • Ability to work collaboratively in an executive environment.

  • Unquestioned personal integrity and ethical behaviors.

  • Excellent business strategy instincts – able to function well in a competitive, changing environment.

  • Effective problem-solving skills, one who anticipates issues and seeks out and analyzes information collaboratively to propose solutions.

  • A personal style which encompasses a consultative approach to customer relationshipmanagement.

  • Demonstrated ability to collaborate and build win-win partnerships within a firm/corporation, with a focus on understanding how to leverage technology differentiators.

  • Must set the standard for personal integrity, honesty, teamwork, and public accountability to motivate the entire team to the highest levels of commitment and personal effort.

  • The successful candidate will possess an established professional reputation for excellence in services rendered, and the highest levels of personal integrity.

  • Bachelor’s degree and/or equivalent work experience


The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$138410 - $184540 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$145690 - $194250 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$152980 - $203970 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$160260 - $213680 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333754

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline