Pearson Senior Operations Management Administrator in Albany, New York
Senior Operations Coordinator Overview
The Senior Operations Coordinator role is responsible for leading team initiatives, monitoring deliverables and deadlines, providing direction and guidance to other team members, and contributing to ongoing continuous improvement initiatives. In addition, this role is responsible for onboarding and offboarding of staff on scoring projects, communication, reporting, material processing, data collection and analysis.
Please note that this is a regular full-time position.
Provide training to other representatives and maintain documentation on team processes
Coordinate responsibilities of Operations Coordinators across shifts
Create and maintain implementation schedules for projects
Provide daily reports to meet project quality goals
Onboarding and offboarding of remote staff on various internal systems
Managing email communication to remote staff
Provide knowledgeable responses to inquiries in a courteous and professional manner
Perform problem resolution, troubleshooting and diagnosing of various issues during the administrative process
Maintain and update employee records
Process training materials necessary for system setup
Oversee and troubleshoot processes responsible for employee compensation
Contribute to on-going department process development and improvement
Provide complete documentation of issues handled
Perform other related duties as assigned
Education, skills, and knowledge
Minimum high school diploma or equivalent; college or technical training preferred; or a combination of education and experience
Advanced knowledge and experience with Microsoft Excel and Word are required
Excellent communication skills (written, verbal, and listening) are required along with strong interpersonal and organizational skills
Be able to take feedback, revise, and resubmit work if necessary
Exhibit strong attention to detail with the ability to prioritize and complete tasks to meet project needs
Core work hours are 8 am – 5 pm Monday through Friday. During temporary peak season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
This is a remote position. Potential candidates must have fast internet connection and the ability to work effectively from home.
The position is open to applicants in any state, and hourly rates, while generally between $17.00 and $19.00 may vary depending on a location's minimum wage. The anticipated starting hourly wage for Colorado-based individuals expressing interest in this position is $17.00. This position is not eligible to participate in an incentive program.
Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.
Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.
Job: GENERAL BUSINESS OPERATIONS
Organization: Assessment & Qualifications
Req ID: 1796
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