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SUNY College of Environmental Science and Forestry Senior Research Support Specialist (End User Support Specialist) - College of Environmental Science and Forestry in Albany, New York

Location: Albany, NY Category: Research Foundation Posted On: Thu Sep 12 2019 Job Description:

Title: Senior Research Support Specialist

Descriptive Title: End User Support Specialist

Department: New York Natural Heritage Program, Albany, NY

Salary: Minimum $42,000

Location: Albany, NY


The New York Natural Heritage Program (NYNHP) is a program of the Research Foundation for the State University of New York College of Environmental Science and Forestry (SUNY- ESF). The Program's mission is to facilitate the conservation of New York's biodiversity by providing geospatial information, database applications, and scientific expertise on rare species, invasive species, and natural ecosystems. NYNHP works in partnership with the New York State Department of Environmental Conservation (DEC) and other state, federal and private organizations involved in natural resource management, land protection and stewardship, and advancing the conservation of biodiversity.

New York Natural Heritage program staff work with DEC's Bureau of Invasive Species and Ecosystem Health (BISEH) to promote, review, and manage New York's Invasive Species Database, iMapInvasives (iMap). Many individuals and organizations across the state utilize iMapInvasives including NYS agency staff, conservation organizations, educators, and citizen scientists.


  • Provide front-end user support via phone, email, and webinars for:

  • NYNHP supported apps, including the Watercraft Inspection Steward Program App (WISPA), iMap Mobile App, iMap Advanced Mobile App, Simple Aquatic Survey (SAS), Rapid Assessment (RA), Lake Management Tracker, and Forest Pest;

  • iMapInvasives 3.0, including data-entry, map navigation, and user accounts, roles, and permissions;

  • ArcGIS online dashboards including dashboards for the Watercraft Inspection Steward Program, high-priority species and locations, and aquatic infestations.

  • Lead and support the iMap Certified Trainers Network with regular email communication, periodic webinars, and training materials.

  • Communicate about iMap to users and the general public, which will include:

  • Maintaining;

  • Engaging users via social media, such as Facebook and Instagram;

  • Working with the iMap team to create and distribution of the iMap Newsletter (two issues/year);

  • Maintaining a set of standard iMap materials such as PowerPoint slides, PDFs, handouts, etc.

  • Provide WISPA support to Boat Launch Stewards including conducting pre-season training webinars for participating organizations.

  • Monitor the iMap email inbox and follow-up as appropriate.

  • Assist with other iMap Team needs such as:

  • Sending out periodic emails to all iMap users;

  • Reviewing and confirming reports of some of the more common invasive species;

  • Conducting bug tests on iMapInvasives;

  • Creating iMap year-end reports.

    Job Requirements:


  • Bachelor's Degree in environmental science, environmental education, communication, information technology or related field (at time of hire).

  • Experience communicating with a broad range of audiences via the phone and email.

  • Experience using common software applications (e.g.; MS Outlook, MS Word, MS Excel, Adobe products, Web browsers).

  • Comfortable using smartphone technology and smartphone mobile apps.

  • Comfortable presenting technical material to small groups both in person and online.

  • Familiarity with Geographic Information Systems and applications such as ArcMap, ArcGIS Online, Google Earth, etc.


  • Experience providing technical support for online and mobile Apps, especially answering questions from a diverse group of users.

  • Experience using Esri products such as Survey123, ArcMap, and/or ArcGIS Online (AGOL).

  • Experience maintaining and updating web sites.

  • Experience designing informational brochures and flyers.

  • Experience with social media promotion/communication.

  • Familiarity with natural resources or conservation, especially invasive species issues.


The End User Support Specialist will work predominately in an office environment.

Additional Information:

In accordance with the "Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act" institutions of higher education are required to prepare an annual report containing information on campus security policies and campus statistics. This report includes statistics for the previous three years concerning reported crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by SUNY-ESF; and on property within, or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. You can obtain a printed copy of this report by contacting SUNY-ESF University Police at 315-470-6667 or by accessing the following web site:

The Research Foundation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.