Guidehouse ServiceNow Architect in Albany, New York
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies. For more information, please visit www.guidehouse.com.
The Service Now Architect is responsible for the design, architecture, implementation and administration of Service Now functionality in support of documented business needs. The goal of this individual will be to maximize Guidehouse’s investment in the Service Now platform and ensure that the capabilities are being utilized to their fullest. This position will report to the IT Director of Enterprise Applications and own the services of supporting the Service Management for IT and the rest of the Enterprise.
Collaborates with business clients and stakeholders to document business requirements and create both functional and technical specifications. Provides estimates and task planning as needed to support business cases and portfolio prioritization.
Applies technical knowledge and experience to recommend solutions that achieve business requirements.
Designs or modifies procedures to solve complex problems considering system availability, capacity, operating schedules, and business results.
Documents applications in support of policy compliance.
Assesses software releases and documentation to optimize upgrades, enhancements, and changes to applications with consideration for interfaces and architecture.
Designs, develops, tests, and implements functionality in accordance with best practices and the system development life cycle.
Responsible for quality assurance of Service Now.
Performs as project leader for small projects with limited duration. Directs and monitors the work of team members.
Stays current with software development technology advances to enable production support and incident resolution that meets service level agreements.
Interfaces with IT disciplines, vendors and professional services providers to ensure service level achievement.
Produces work plans in support of project deliverables.
Responsible for achieving project budget, schedule and functional objectives.
Bachelor's degree in Computer Science, or related field
Minimum 5 years of ServiceNow experience including implementation of new modules/functionality
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Excellent verbal and written communication skills
Strong analytical, problem-solving skills
Ability to work effectively in a team environment while remote
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
Desire to learn, grow, and seek increased responsibility
Ability to self-direct, prioritize, and manage multiple tasks and demands
The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Rewards and Benefits
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
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