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Pearson Supervisor Staffing Representative, Temporary in Albany, New York

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Education, Skills, and Knowledge

  • High School Diploma or equivalent is required. College Degree is preferred.

  • Ability to work in a fast-paced and high-volume environment, being agile and adaptable to changing needs

  • Ability to take direction, initiative, and use independent and good judgment to meet multiple deadlines and make decisions

  • Ability to handle sensitive and confidential issues in a professional manner

  • Self-starter with proven ability to follow through on multiple tasks, prioritize, maintain a positive attitude, and create a positive candidate experience simultaneously

  • Excellent time management, organizational skills, and strong attention to detail

  • Excellent customer service and written and verbal communication skills, with the ability to work with diversified internal and external stakeholders and communicate effectively via phone and email

  • High-level proficiency in Microsoft Office Suite including Excel, Word, and Outlook

  • Human Resources experience and/or experience with staffing placements is preferred.

Basic Purpose and Objectives

Assist PSS Supervisor Staffing team with pre-peak season improvement strategies including assisting with the building of available Supervisory pool, staffing placement planning, and other assigned miscellaneous tasks dedicated to improving the larger staffing process. Will also be trained in the various Supervisor staffing tasks and will work closely with others on the staffing team to assist with assignments when needed. An opportunity for the position to be extended beyond the current assignment end date.

Organizational Relationships

Reports to and direction received from:

PSS Scoring Supervisor Manager (Primary)

PSS Supervisor Staffing Management (Secondary)

Overall Functions and Responsibilities

  • Recommends improvements to workflows and processes within assigned work functions to enhance customer service, efficiency, and/or effectiveness

  • Provide knowledgeable responses to inquiries in a courteous and professional manner.

  • Contribute to ongoing department process development and improvement.

  • Track, update, and organize team resources on a daily basis.

  • Assist staffing team with various off-peak season improvement projects.

  • Work with Supervisor Staffing team and Supervisor Support manager to train on standard project staffing processes and procedures.

  • Respond to Supervisor inquiries sent to team email inbox when needed.

  • Perform other related duties as assigned.

NOTE: Hours may vary or change, to alternative shifts, depending upon the needs of the business.

Working Conditions

Virtual office environment

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html 

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 5402

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