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Facebook Taxonomist & Knowledge Architecture Specialist in Albany, New York

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

The Global People Operations team strives to create and deliver a seamless and positive experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the digital experience ecosystem. HR Tech is a multidisciplinary team of experts spanning knowledge & content strategy, technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs.We’re looking for a seasoned expert in the domains of HR taxonomy and knowledge architecture strategy, creation, implementation and management. This role focuses on the design of surfaces, systems and processes that support knowledge exchange & delivery in a highly cross-functional, fast-paced and complex working environment. The person in this role will be expected to be an experienced taxonomist able to quickly create and then scale ontologies as they relate to various HR domains.

Required Skills:

  1. Define knowledge processes and identify the technology requirements for creating, capturing, organizing, accessing and using knowledge assets

  2. Develop, adjust and maintain People@ taxonomy & content templates to ensure consistency & alignment with case & process taxonomies

  3. Lead People@ taxonomy committee & generate taxonomy changes

  4. Provide in-depth knowledge domain analysis to identify knowledge gaps & taxonomy needs

  5. Gather & analyze feedback reports to identify technological requirements, content gaps & taxonomy needs

  6. Outline future opportunities and strategies to advance content architecture in collaboration with the Content Management Technology Lead

  7. Work directly with cross-functional, global stakeholders to understand their pain points, needs and goals as it relates to best categorizing their programs in the overarching taxonomy and knowledge ecosystem

  8. Consult with teammates and cross-functional partners to communicate change management strategies around taxonomy and knowledge architecture changes

  9. Partner with data & analytics teams to assess taxonomy and knowledge architecture efficacy based on metrics

Minimum Qualifications:

  1. 5+ years of experience in developing taxonomies/ontologies to support a variety of systems for front-end and back-end use

  2. Experience with developing and implementing complex taxonomies, ontologies, and knowledge architecture at scale

  3. Experience evaluating and implementing taxonomies to support knowledge & content management systems

  4. Experience with designing taxonomies to support search, discovery, and analytics applications of large scale

  5. Experience building taxonomies for machine learning classification systems and conversational solutions

  6. Experience with a variety of topic/domain types and complexity of taxonomies

  7. Experience with systems and business analysis

  8. Experience communicating and presenting taxonomy principles and standards

Preferred Qualifications:

  1. Master’s Degree in Library Science, Information Management, or relevant/equivalent fields

  2. Experience with benefits, compensation, health care, payroll, and related HR topics

  3. Experience with scripting language such as Python, data asset management tools, CRM (e.g., Salesforce), MuleSoft, Workday

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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