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EY Tech Transformation - Infrastructure Service Resiliency - Senior Manager - Open Location in Albany, New York

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY's Technology Transformation team is at the forefront of delivering cutting-edge consulting and advisory services to some of the largest enterprises across the globe. We relentlessly seek to help our clients improve their technology strategy, enterprise architecture, IT operational efficiency and IT infrastructure resilience and capabilities, aligning ourselves to EY's overall purpose of "building a better working world".

The opportunity

Our "IT Infrastructure and Service Resiliency" (ISR) group, within the Technology Transformation practice, is the harmonization of business continuity, infrastructure technical strategy and architecture around disaster recovery, availability, performance, agility, interoperability, optimization, security, and compliance.

ISR is a rapidly growing group, with exponential growth plans in the following focus areas:

  • Business Continuity Management - Enable organizations to prepare for disaster events by helping them identify their most critical business processes and the associated dependencies. Includes Business Continuity Planning, Crisis Management, Impact analysis, etc.

  • Disaster Recovery, Data Center and Cloud Infrastructure Services - Technology solutions spanning all elements within a data center including servers, storage, end-user computing and cloud based infrastructure services. Expertise with AWS, Azure and other public cloud environments is a plus.

  • Connected Business Services - Technology solutions involved in securely connecting businesses and systems, including enterprise networks, mobility solutions, collaboration suites, core foundational and security infrastructure and emerging solutions such as internet of things (IoT) and software defined networks.

Our ISR professionals deal with the most critical infrastructure projects ranging from helping organizations recover from ransomware attacks, architecting state of the art data centers, designing next generation networks to enhancing system resilience for our clients' mission critical systems. Daily, on every project we engage in, our ISR team plays a pivotal role in enabling our client to secure and improve their IT infrastructure.

We are looking for professionals who can independently manage teams that are delivering impactful results on mission critical IT infrastructure projects and share our passion to work closely with clients to guide them through their IT infrastructure transformational journey.

Your key responsibilities

As a "Senior Manager" in the ISR practice, we expect you to have a strong technical foundation to deliver IT infrastructure projects combined with experience in selling technical solutions through professional services and consulting engagements to address complex technology problems. Your key responsibilities will include:

  • Technical knowledge - Providing subject matter expertise in at least one of the above ISR focus areas with enough hands-on work experience to be able to deploy and guide multiple consulting teams concurrently on clients’ engagements. Preferably diverse knowledge across the board on ISR and other technology transformation areas to be able to handle larger engagements that span multiple groups.

  • Service Delivery Management - Effectively handle large teams executing mission critical projects Responsibilities include managing communications with very senior IT leaders and delivering services as per contractual agreements.

  • Client Relationship Management - Maintain relationships with key sponsors and executives within client organizations and effectively leverage EY leadership and account teams to integrate other EY service lines to improve value of services delivered to the client.

  • New business development – Lead key pursuits and work with account teams to expand business in existing accounts. You will also be responsible for continuous improvement of our service delivery templates and work products in your area of expertise by engaging the practice team to review and enhance work products from various engagements.

Skills and attributes for success

To qualify for the role you must have

  • Bachelor’s degree, preferably in Computer Science, Information Systems Management or similar discipline

  • Minimum of 10 years following a Bachelor’s degree or 7 years following a Master’s degree

  • 7 - 10 years expertise in implementing or managing IT infrastructure services in the focus area(s) described above

  • Demonstrated experience in leading IT infrastructure engagements with strong involvement in sales process, service delivery exposure and managing senior level client relationships

  • Demonstrated 7 years of experience in managing engagements and exposure to professional services or consulting engagements

  • Willingness to travel to meet client needs


What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.