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Centene Corporation Trainer - Member Services in Amherst, New York

You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

The Member Services Trainer will deliver impactful, engaging sessions that prepare new and seasoned call center associates to deliver exceptional member experiences while creating an ongoing appreciation for learning and growth.


Deliver or facilitate interactive trainings that create positive learning experiences.

Develop and deliver both technical and soft skill training programs for new hires and seasoned call center associates.

Identify learning objectives and design learning solutions, delivery modes and effectiveness measures that build and enhance knowledge and skill transfer.

Assess trainee performance and partner with leadership to provide ongoing support beyond classroom training.

Attend workshops, review professional publications, work to maintain an up-to-date knowledge of instructional technologies and adult learning principles.

Perform duties of higher rated positions from time to time for developmental purposes.

  • Our Comprehensive Benefits Package:

  • Flexible work solutions including remote options, hybrid work schedules and dress flexibility

  • Competitive pay

  • Paid Time Off including paid holidays

  • Health insurance coverage for you and dependents

  • 401(k) and stock purchase plans

  • Tuition reimbursement and best-in-class training and development


  • BA/BS- Bachelor’s Degree or equivalent experience.

  • Prior Training experience required and background in Healthcare and / or Managed Care preferred.

  • Knowledge in Medicare is highly desirable

  • Supervisory and leadership skills with experience in coaching and mentoring individuals with performance based metrics.

  • Strong communication skills, including policy and procedure development.

  • Strong analytical and problem solving skills.

  • Ability to provide a progressive training experience to both individuals and groups.

  • Ability to effectively design, present and facilitate various technical and soft skill training programs across the organization using sound instructional design methodology.

  • Ability to manage a classroom, facilitate complex discussions and create a dynamic and positive learning environment.

  • Systems implementation experience, including process design and development preferred.

  • Ability to identify gaps in performance and make potential suggestions to leadership team on how to improve upon those gaps.

  • Knowledge of organizational development and quality principles.

  • Applied knowledge of training practices, techniques and the principles of adult learning.

  • Experience in multi-media training: classroom, Web-based, blended, and video learning environments, preferred.

  • Proficiency in Microsoft Office; Facets; Salesforce; PowerPoint.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Trainer - Member Services

LOCATION: Amherst, New York

REQNUMBER: 1240593