Taylor Corporation Customer Service Center Representative (Hybrid Work Structure) in Amsterdam, New York
Come Work with Us!
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: Taylor Promotional Products, previously known as Amsterdam Printing, is looking for an enthusiastic Customer Service Center Representative with a passion for building strong, trusting relationships to join our team! In this role, you will interact with and service the needs of our customers.
Answer inbound calls, chats and emails
Place outbound calls to existing customers
Assist customers with accurate placement of orders
Inform customers of special deals and promotions
Provide product information and pricing
Research and resolve customer issues to ensure customer retention and satisfaction
Assist with refunds or exchanges when appropriate
Engage appropriate resources to assist or resolve service issues when needed
Document customer interaction according to guidelines
Navigation and promotion of our various websites
Identify and share trends in customer experience
Work independently and within a team to provide a positive customer experience
1st shift Mon-Fri; some Saturday's and overtime scheduled during peak season
This position will be a hybrid role with 2-3 days onsite each month and the rest of the time spent working from home
You Must Have:
High School Diploma and 1+ years of experience in a similar role
Fluency in Spanish a plus
Ability to perform multiple tasks efficiently, type 30 WPM, and use Windows-based computer programs
Positive upbeat attitude, efficient, self-starter and problem-solver
Experience supporting customer via email and chat methods
About Taylor Corporation
One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees' potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity