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House Attendant in Aurora, New York

The Inns of Aurora

HOUSE ATTENDANT

Reports to: Housekeeping Manager and Supervisor

Supervisory Responsibilities: None

FLSA Classification: Non-exempt

Date Last Reviewed: 2/2/2022

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Position Summary:

Responsible for:

  • the cleaning and preparation of rooms for the guest, including balconies

  • the cleaning of outdoor areas including the length of sidewalk between the bank and the parking lot to the south, the sidewalk in front of the Fargo, the parking lot and loading dock area, the length of blue stone patio outside of the Lake Side room, the dock, the beach front and the fire pit and lawns

  • the cleaning of public areas in each property including the banquet room, guest reception area, hallways, elevators, public restrooms, etc.

  • the cleaning of public areas in the Market, Aurora Cooks!, Fargo and the Schoolhouse.

  • knowledge of how the Aurora Inn, EBMH, Rowland House, Wallcourt Hall and Zabriskie House function and to be able to transition seamlessly throughout the properties

  • candidate must have weekend and flexible availability

Essential Functions:

  • Support housekeeping staff with room preparation, carrying supplies and maintaining par levels in housekeeping areas.

  • Keep public areas neat and remove trash, mop floors and clean carpets as necessary.

  • Clean light fixtures, ceiling fans, windows and glass doors as assigned, watering and dead-heading flowers.

  • Place and restock useable items in the rooms including paper items, soaps, linens and towels.

  • Clean exterior entry areas and hallways.

  • Maintain and restock housekeeping room baskets, shelves, and supply caddies each day.

  • Bring all lost and found items to the Housekeeping manager or supervisor for logging and storage.

  • Notify Housekeeping Manager immediately of any out of ordinary situation in the guest rooms.

  • Take dirty linens from rooms to designated receptacle.

  • Accommodate guests’ special requests.

  • Ensure confidentiality and security of the room.

  • Keep linen closets and supply areas organized and tidy.

  • Report any maintenance needs to Manager or Supervisor.

  • Maintain checklist and daily logs

.

Additional Responsibilities:

  • Adhere to all work rules, procedures and policies established by the Inn, including, but not limited to, those contained in the employee handbook.

  • The Inn operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, seasonality and employees may be asked to work shifts other than those they prefer or normally work.

Requirements

Education and Experience:

  • Previous experience as house attendant in a luxury setting.(Preferred, not required)

Skills and Abilities:

  • Ability to stand for long periods of time

  • Ability to lift and carry 60 lbs.

  • Ability to work independently

  • Ability to work outside daily

  • Attention to detail

  • Takes pride in quality of work

  • Ability to climb stairs multiple times during your shift

  • Support for Front Desk, Inn Keepers as well as guest to create a positive guest experience.

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

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