Robert Half International Job Management in BINGHAMTON, New York
Officeteam is partnering with a great client in the Binghamton Area. They are looking for someone with great follow up and ability to work independently. This is a great company that has a great company culture and prides themselves on their team building. If you are interested in this temporary to full-time opportunity apply today.
Responsible for ongoing customer facing. Answers all incoming calls and email communications, to include expectation that messages from customers will be returned within one (1) business hour of receipt, if not returned immediately. Interacts politely and effectively with customers, fellow employees, and business partners. Understand customer requirements for products and/or services provided and assist in appropriate actions to satisfy those requirements. Effectively communicate with all involved parties regarding assigned work orders, including but not limited to the client, property manager/owner, contractor, and job management colleagues. Able to provide solid details on job timeline and communicate updates to associated parties. Serves as initial escalation point to resolve problems as they arise through coaching job management representatives and/or working with the client to resolve. Identifies problems and customer satisfactions issues, expected to be resolved. These issues must be escalated to appropriate management immediately. Positively respond to ad hoc client requests on a timely basis. Responsibilities
Responsible for all jobs that fall within an assigned region (may include state(s), regions, time zones, etc.). Maintain up-to-date awareness of customer SLA’s. Responsible for identifying a work order request for all properties, followed by generating an associated scope of work order in the platform. This includes creating the property. In addition, the work order is to be generated, and dispatched accordingly within 1 hour of the initial request Effective and timely communications back to the client regarding work order status take place is a must. Updates clients on progress, delays, or problems at the work site. Maintains a flexible work schedule to accommodate account/client needs.
Follow-up on work orders two to three times per week, or as necessary. Database Integrity must be maintained. Update each work order, with detailed notes, each time a interaction occurs. This includes name of contact, phone number or email address if applicable, the reason for the interaction and next steps. Upon job completion, confirms all requirements have been met (photos, permits, final inspections, etc.), then communicates to client as needed.
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Robert Half International
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