The Sagamore Resort Housekeeper Supervisor (Seasonal) in Bolton Landing, New York
Summary: Works with cleaning personnel and inspects hotel guestrooms, bathrooms, corridors, and lobbies by performing the following duties.
Essential Duties and Responsibilities include the following:
-Assigns work to cleaning personnel and trains personnel in housekeeping duties.
-Supervise and inspect all duties of the Concierge Attendants.
-Address guests' complaints regarding housekeeping service.
-Writes requisitions for room supplies and furniture renovation or replacements.
-Checks linens and supplies.
-Acts as a quality monitor in both occupied and vacant guestrooms and adjacent areas by carrying out daily inspections; carries out written inspections as required.
-Maintains records of cleaning problems and reports records to the Executive & Assistant Executive Housekeeper, who provides corrective guidance and/or disciplinary action.
-Shares information regarding the status of rooms in a timely fashion; dials through correct codes to update computer information regarding room status.
-Completes daily inspections of all vacant rooms.
-Handles all customer requests and complaints in a timely manner.
-Ensures that work orders are written as needed.
-Maintains on-going communication with the Housekeeping Dispatcher.
-Monitors the condition of room attendant closets, carts, and Housekeeping equipment for neatness and safety. Cleans a section of guestrooms or a public area as required.
-Attends meetings and training sessions.