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Fulton Montgomery Regional Chamber of Commerce Visitor Center Specialist in Broadalbin, New York

NY1331348
POSITION: Visitor Center Specialist
WAGE: $11.80/hr.
WORK DAYS: Saturday and Sunday during Winter season, full weeks during Summer season; will discuss hours during interview

GENERAL POSITION DESCRIPTION:
The Visitor Center Specialist is responsible for managing all aspects of customer relations at the Visitor Center located in Broadalbin, NY. This includes handling all incoming calls, greeting, signing in, and assisting walk-in visitors with tourist information.

SPECIFIC DUTIES AND RESPONSIBILITIES:
I. CUSTOMER SERVICE:
-Answer all incoming telephone calls with courtesy and professionalism.
-Provide accurate information, directions, and/or referrals to callers who request information.
-Record messages correctly when needed
-Manages the daily tasks:
-Acknowledge and greet all persons who enter the building with respect and dignity
-Assist visitors with information, directions, and referrals
-Display new brochures and store extras
-Restock all brochures
-Records daily visitor attendance
-Encourage visitors to sign the guest book
-Be friendly and courteous
-Uses the computer to find directions or information if needed

II. ABILITIES, KNOWLEDGE AND SKILLS
-Excellent communication and interpersonal skills
-Ability to work independently, and work under minimum supervision
-Ability to multi-task
-Availability to work a flexible or extended work schedule as needed
-Ability to comprehend materials dealing with a wide range of tourism topics
-Professionalism
-Neat attire & general appearance
-Courteous and positive words and actions
-Pleasant telephone voice and comfortable speaking on the telephone
-Ability to make quick accurate assessment of situations and people's needs
-Commitment to produce quality work and provide outstanding customer service

V. EDUCATION AND QUALIFICATIONS
-High School education or equivalent
-Computer experience with Word, Excel and Outlook

Applicants can complete an application at your local Workforce Career Center. Submit to Nancy Reccio, FMS Workforce Career Center, 2620 Riverfront Center, Amsterdam, NY 12010.

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