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Sprague Resources GP LLC Assistant Service Dispatcher in Bronx, New York


Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs.

Sprague is seeking a detail-oriented Assistant Dispatcher to join our team. The ideal candidate will be responsible for supporting the assignment of service technicians and managing the service dispatch board to prioritize emergency calls. Additional duties include providing guidance to servicemen in non-standard situations, scheduling service appointments, handling customer concerns professionally, and when necessary, communicating technical issues to management.

What you'll be doing:

  • Assign Service Technicians to calls after assessing the nature of the call, emergency impact, technician expertise, and location; manage the service dispatch board to prioritize emergency no-heat or hot water calls.
  • Provide guidance to servicemen on potential risks, such as puff backs, soot conditions, fires, freeze-ups, and other challenging situations, and report to management.
  • Schedule and coordinate various service appointments, including DAR Inspections, Burner and Boiler Cleanings, and Overhauls.
  • Handle customer concerns/complaints calmly and professionally and notify management of the situation; communicate unusual technical or customer issues to managers.
  • Verify service technician locations using the GPS system.
  • Assist Oil Dispatch by managing carrier oil delivery tickets and sorting them for next-day deliveries.
  • Review and match Service Technicians' daily trip cards with service tickets to ensure accurate processing and billing; assist in providing clerical support to the Team.

Qualified candidates will have the following:

  • Dispatching experience in the oil industry is preferred.
  • Bilingual English/Spanish is a strong advantage.
  • Proficiency in CSM, Spreadsheet, and Word Processing software; data entry skills are a plus.
  • Strong working knowledge of Westchester County and New York City boroughs.
  • Detail-oriented with excellent organizational skills.
  • Excellent customer service skills, including the ability to handle customer concerns professionally.
  • Flexible to work various schedules, including weekends and holidays.
  • High school diploma.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you'll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you? It's important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, FunForce, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

  • 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution
  • Defined Contribution Plan with an automatic 2.6% contribution from Sprague
  • Paid Volunteer Time
  • Flexible Working Policy
  • Choice of high deductible and PPO Health Plans to fit your individual needs
  • Dental and Vision Plans
  • Wellness Program

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

The rate for this position is $22.00 to $25.00 per hour, based on experience.

Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information

Sprague is an EEO/AA employer.  We strongly encourages minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations. Click here for OFCCP compliance information:

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly