New York Seasonal Jobs

POSITION SUMMARY

Provides supportive counseling, crisis intervention, referral and other social services to clients and clinical supervision to non-clinical staff of the health centers and Project Street Beat (PSB) as an integral component of the clinical operations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Direct Client Care (60%)

· Interviews individual clients, taking a complete social and medical history, discussing specific procedures, sexual health, birth control methods, and obtains legal consents.

· Provides individual mental health, substance use, linkages to supportive services and education to clients.

· Facilitates case conferences as required.

· Consults with counselors and/or supervisory staff on client situations.

· Counsels individuals directly, providing short-term crisis intervention and supportive counseling with individuals requiring social services as defined by administrative policy and procedure on social work referrals, and provides appropriate referrals following center protocol procedures.

Clinical Supervision (20%)

· Provide clinical supervision to non-clinical staff through individual and group modalities

· Provide psychoeducation on best practice interventions and evidence-based treatment modalities as well as ensuring that assigned supervisees are providing services that are sensitive to culture, age, gender, class, race, ethnicity, sexual orientation and other personal identification factors.

· Identifies training needs and makes recommendations to the program manager.

Administrative (10%)

· Conducts and/or participates in meetings to discuss new and revised procedures for management of clients.

· Communicates directly with the Program Managers on all professional matters as appropriate

· Participates in agency training technical assistant program activities, and special projects as assigned.

· Working with Program Managers, conducts Social Service-related audits and observations of staff.

· Documents client services in the appropriate electronic health record; documents staff clinical supervision.

· Assist with program development and CQI activities.

Other (10%)

· Represents PPGNY through such activities as speaking engagements before professional and other groups to explain and further the agency’s goals.

· Works flexibly and cooperatively under supervision and with all members of center staff to maintain overall good of the center.

· Accept individual and joint responsibility for and participation meeting established goals for productivity.

· Accepts individual and joint responsibility for and participates in achieving established revenue cycle goals.

· Accepts individual and joint responsibility for and participates in efforts to comply with all organizational and quality assurance guidelines, and all applicable government regulations.

· Accepts individual and joint responsibility for and participates in overall efforts to achieve all goals set to improve customer relations, increase customer satisfaction and promote repeat customer visits.

· Understands and commits to modeling excellent customer service in all aspects of health care delivery. Accepts individual and joint responsibility for and participates in overall health center efforts to achieve goals and policies on professionalism, wait time in the center/on the phone, and the system for addressing client complaints.

· Meets Clinical Services Standards of Behavior.

· Understands and commits to customer-oriented approach to service delivery.

· Completes all responsibilities according to established protocols, policies and standard practices in the areas of ADA and regulatory compliance programs such as HIPAA.

· Works effectively with volunteers, trainees and temp agency personnel.

· Performs other educational and experience related duties as required.

CORE COMPETENCIES

· A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice

· A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

· Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and

expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility

· Ability to manage and mentor a culturally diverse team, including creating and sustaining an organizational culture that fosters inclusiveness and equity, and providing positive and developmental feedback and accountability related to practices including but not limited to equity

· Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience

REQUIRED SKILLS/ABILITIES:

Interpersonal

• Excellent customer service and communication skills

• Ability to remain focused and calm in stressful situations

• Excellent interpersonal and verbal skills

• Superior oral and written communication skills

• Ability to develop and maintain effective, professional relationships with internal and external stakeholders

• Ability to work effectively as part of team

Technical

• Proficient in Microsoft Office Suite or similar software

• Familiarity with Microsoft Excel

• Superior data management and data analysis skills

• High degree of comfort with electronic health record

Work Habits/Attributes

• Keen attention to detail

• Excellent organizational skills

• Outstanding time management skills, including the ability to work under deadline

• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities

• Ability to exercise sound judgment and independent decision-making skills

• Ability to produce reliable, high quality work with minimal direct supervision

• Ability to exercise discretion in the handling of confidential information

• Ability to demonstrate and document evidence-based clinical judgment

• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require

• Well-developed problem-solving and critical thinking skills

REQUIRED QUALIFICATIONS

• Master of Social Work

• 2 years' work in related role/field

• Valid New York licensure as a Licensed Clinical Social Worker

PREFERRED QUALIFICATIONS

• Bilingual

SCHEDULE

• Monday - Friday, 9am-5pm

• 4 days onsite, 1 day remote

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.