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St Francis College Assistant Director of Housing Operations and Summer Conferences in Brooklyn Heights, New York

Assistant Director of Housing Operations and Summer Conferences

St. Francis College, Brooklyn (the “College” or “SFC”) is embarking on an ambitious plan to revitalize the College even as it remains true to its core mission: private, independent, co-educational, urban college whose Franciscan and Catholic traditions underpin its commitment to academic excellence, spiritual and moral values, social responsibility, and life-long learning. As a College rooted in a commitment to radical hospitality, to character formation, to inter-faith dialogue, to creating conditions so that students will learn the technical skills necessary to navigate a 21st Century workplace while never losing sight of the importance of ensuring that all students learn to cultivate their humanity, the College is expanding its offerings, its services and the ways it engages in and beyond its campus. In short, it is an exciting time to join the St. Francis College Community.

Job Summary: Reporting to the Director of Residence Life and Student Engagement (“Director”), the Assistant Director of Housing Operations and Summer Conferences will support the Office of Residence Life’s administration and operations during the academic year and have the primary responsibility of coordinating and managing the summer conference season. Under the direction of the Director, the Assistant Director plans and oversees the operations of the summer residential community for both students and staff and supervises a team of undergraduate conference assistants. Works collaboratively with program staff to foster a safe and enriching living learning community. This is a live-in position with on-call duty responsibilities.

Duties and Responsibilities:

Year-Round Responsibilities
 Assists the Director with providing leadership and management of a comprehensive residential life program designed to meet the needs of the College’s diverse residential population.
 Assists in the overall operation of the Office of Residential Life, including, but limited to, the development of department goals and learning outcomes consistent with the strategic plan of the College.
 Reviews operational practices for efficiency, collects and analyzes data, and assists with occupancy reports.
 Demonstrates commitment to staff development and training, serves as the direct supervisor to resident Assistants and a graduate assistants, and conducts regular supervisory meetings for performance evaluation and goal-tracking.
 Is at all times an active member of the College’s Student Affairs team and assists with New Student Orientation, Campus Activities/events and will fill-in for the Director as needed.
 Collaborates with other offices of the College as needed, including, but not limited to, Special Events, Campus Security, Office of Internationalization and Strategic Partnerships, Student Activities, Admissions, Athletics and other College offices.

Additional Responsibilities
 Assists the Director with the administration of the new 320 bed Residence Hall facility located off-site at 97 Columbia Heights, Brooklyn Heights, as well as other locations that may possibly be added by the College in the future.
 Responsible for the management and administration of housing operations, Residence Hall Agreements and Occupancy Reports, and Room Condition Inventory. Other related duties include, but are not limited to, the housing assignment processes for all students, room changes throughout the academic year, changes of housing status reports, housing wait-lists, managing meal plans and working with food service providers. Also assists with the coordination of opening and closing activities.
 Manages occupancy, analyzes data, and prepares reports to support the continuous development of housing operations. Assists in the Housing Selection Process and room assignment for each resident, as well as with placement and billing in the College’s enterprise reporting system, Colleague.
 Serves as a hearing officer and adjudicates violations of the Student Code of Conduct, and The Cord and the Residence Life Handbook.
 Manages the student staff selection process; hires, trains and supervises approximately 5-6 Resident Assistants and one or more Graduate Assistants.
 Supervises, supports, and attends educational programs and activities sponsored by Resident Assistants within the Residence Life Programming Model.
 Maintains the inventory of furniture and equipment within the residence halls; assesses and reports damages of individual rooms and common areas.
 Conducts monthly, mid-year and year-end room inspections with the area’s resident assistants.
 Maintains ongoing contact with the onsite Property Management; reports and follows-up on maintenance work orders and supporting resident initiatives for facility improvement.
 Assists the Director with the development and management of a Faculty in Residence Program and Living Learning Communities and special interest housing.
 Assists with the maintenance of the Residence Life website.
 Collaborates with the College’s Office of Accessibility and Accommodations to support students with needed housing accommodations.
 Administers the Residence Hall Agreement and the damage billing process.
 Performs all other related duties as assigned.

Summer Conference Services Responsibilities
 Develop and manage revenue generating summer conferences in our newly acquired 320 bed residential facility. The Assistant Director is responsible for external marketing, negotiating rates, successfully coordinating the schedule for all internal and external events and providing on-site management for external programs.
 Market and recruit for St. Francis as a potential venue for summer conferences, workshops, meetings, and retreats and coordinate the rental of the residential facility at 97 Columbia Heights, Brooklyn Heights.
 Develop, plan and coordinate large scale, high profile events and summer conferences or off-season rental opportunities generating revenues.
 A superior commitment to quality assurance and customer service.
 Coordinates housing assignments and logistics for students, program staff and faculty in residence.
 Oversees the room check-in and check-out process.
 Inspects rooms prior to student/faculty arrival to be sure that they are ready.
 Addresses requests for room changes, cancellations, etc.
 Distributes keys and cards during check-in, office, and on-call hours, including late arrivals; maintaining thorough and accurate records of keys/cards distributed.
 Troubleshoots problems with campus operations and liaise with relevant campus offices as needed.
 Communicates with program attendees, faculty and parents/guardians before and during the programs.
 Hires, trains and supervises Summer Conference Assistants, who serve as resident advisors and provide assistance to the academic programs. Additionally, leads weekly staff meetings and one-on-one meetings.
 Fosters a sense of cohesiveness and community among program participants; works with Conference Assistants to develop community building programming for SFC summer residents and any program that requires engagement.
 Creates the Conference Assistant work and on-call schedule, ensuring coverage and completion of shifts and responsibilities.
 Responds to various needs of the residents. This may involve housing concerns, community, health, academic, or family issues.
 Collaborates with the Director of Residence Life and program personnel to address policy violations and conduct matters related to student behavior.
 Works with facilities staff and Conference Assistants to coordinate room maintenance work orders, cleaning schedules and building access.
 Participates in the on-call duty rotation and is available to work some evenings and weekends, especially during high season summer occupancy.
 Performs all other related duties as assigned.

Minimum Qualifications:
 Bachelor’s degree with 5 years of related experience.
 The ability to manage multiple projects, prioritize, meet deadlines.
 Enthusiasm for building a living learning community and strong client service orientation.
 Experience working in event planning or similar environment.
 Experience responding to crises and emergency situations.
 Highly responsible, compassionate, positive, proactive, solution-oriented and a team player.
 Strong interpersonal, communication and organizational skills.
 Proven ability to establish strong collaborative relationships and work effectively with students, faculty and staff to promote a positive residential culture and community.
 Sound judgement and discretion.
 Ability to problem solve and work independently.
 Proficiency with Microsoft Word, Excel and PowerPoint. Familiarity with Colleague Student Management system a plus.
 Ability to participate in specific weekend and evening events during the academic year is required.
 Culturally sensitive, caring and friendly with a deep understanding and appreciation of an inclusive multi-cultural college community.
 An appreciation of working in an inclusive, engaging and diverse college environment.
 An understanding and appreciation of the Franciscan traditions of St. Francis College.

Preferred Qualifications:
 Master’s Degree strongly preferred.
 At least 3 years of professional experience in the areas of housing/residence life/conference services at a school or post-secondary institution or equivalent.
 Proven leadership working with a diverse student population in promoting student development theory, and experience in all aspects of residential living in a college or university, emergency response and student conduct.
 Familiarity with the social and cultural dynamics of diverse student populations.
 Experience in occupancy and enrollment management, as well as proven strategies to retain students.
 Experience hiring, supervising and training student employees.
 Valid driver’s license.

This position will remain open until filled. Preference will be given to applications received on or before November 15, 2020.

About the St. Francis College Office of Residence Life

St. Francis College is excited to announce our move into a brand new 11 floor residential facility located at 97 Columbia Heights starting August 1, 2020. Located in the historic neighborhood of Brooklyn Heights, the facility has a capacity of 320 beds. The room types include one, two and three-bedroom suites. As we expand our program into a more traditional program, we are seeking a full time professional to assist us in developing and growing a robust year-round residential experience for our students and summer guests.

The mission of the Office of Residence Life is to provide inclusive communities that engage students in exceptional living and learning experiences within welcoming, safe, clean, and well-maintained environments which foster a sense of belonging and encourage and support the academic and personal success of residential students. The Residence Life program at St. Francis College is an inclusive living and learning community where students are actively engaged in their learning experience. We provide programs that are directed at enhancing students’ ability to connect with others, explore their personal identity, and develop a deeper understanding of their impact within their community and the world. Consistent with our Franciscan Values, our students are civically engaged and sensitive to their impact in the larger community.

St. Francis College is strongly committed to diversity and inclusion on our campus and all qualified applicants will receive consideration without regard to age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence or any other characteristic protected by law. We are an Affirmative Action, Equal Opportunity employer and we are committed to increasing the diversity of our faculty, staff, students, and the curriculum. Qualified candidates of diverse backgrounds are therefore encouraged to apply.