St Francis College Success Coach in Brooklyn Heights, New York
We are committed to diversity, equity, and inclusion and serve one of the most diverse student populations in
New York City and the country. St. Francis College has a 160-year history of serving New York City’s low-income,
working class and immigrant families, and a mosaic of diverse individuals, offering our students opportunity—the
opportunity to pursue a college education that is accessible and affordable and to use their hard-earned degree
and experience to build careers and achieve economic mobility. Today, St. Francis College’s student body is one of
the most diverse in New York City and the nation: 28% of students identify as Hispanic, 24% Black, and 26% White.
Over 60% of students are female and 47% receive federal Pell grants. Candidates who are culturally competent
and have the professional skills, experience and desire to engage with a collaborative and diverse college and
community, are particularly sought after for employment with the College. To learn more about St. Francis College
and our commitment to diversity, equity and inclusion, please visit us at https://www.sfc.edu/.
Job Summary: Reporting to the College’s Assistant Dean, Center for Learning and Leadership, the student Success
Coach serves as the primary facilitator of academic coaching for students needing academic and financial
intervention and financial literacy support. Students, especially students on academic probation or a part of an
opportunity program, collaborate with their Success Coach to develop strategic financial goals for the semester,
connect to additional campus resources, and receive support for overall academic success. Through an
encouraging, action-oriented approach the success coach helps students learn about financial literacy, overcome
financial aid setbacks, develop strong financial and academic strategies and become self-advocates. Through
guidance and intentional support, the success coach will help students elevate their financial stability and
maintain the federal, state and institutional aid provided to complete their studies.
Special Circumstances: This full-time position will at all times be contingent upon third party grant funding. Any
lack of such funding may lead to a reduction in work hours or the elimination of this position.
Duties and Responsibilities:
• Work closely with the Academic Resource and Recovery program to provide individualized support and
coaching to develop student skills in the areas of learning, problem-solving, self-advocacy, financial
literacy, and college success.
• Serve as the assigned success coach for students who need to overcome academic challenges and other
barriers that interfere with their financial aid and progress towards graduation.
• Provide case management and direct support to students referred for financial distress and academic
support (i.e. oversee the laptop loan program, manage CLL’s Financial Resource Canvas page)
• Assist students in overcoming any roadblocks with FAFSA completion, and assist in utilizing campus
resources such as Campus Logic, Self-Service, and TouchNet to navigate financial support and payment
• Help students create actionable goals and provide accountability and support for students on academic
• Help to run study hall and workshops for the Academic Resource and Recovery program.
• Create effective communication plans using Navigate which drive students to key events and resources by
using tools such as push-notifications, nudges, and alerts.
• Utilize the Navigate platform and other campus tools to monitor student progress and success metrics.
• Perform regular assessment of program outcomes, student satisfaction, academic performance, and
• Collaborate with student support teams to develop programming on financial literacy.
• Utilizing tools including, but not limited to, Clifton StrengthsQuest, SmarterMeasure, and StudentLingo to
provide students with additional insights which help support their goals.
• Collaborate with Admissions, Office of Community Partnerships, Student Financial Services and Bursar to
develop and facilitate impactful programs on financial aid navigation and literacy, including but not
limited to, FAFSA completion, identifying funding sources, SAP appeal, managing time and multiple
• Assist in the coordination and implementation of summer programs, orientations and workshops.
• Maintain training and professional development in the areas of student success, financial aid policies and
procedures, effective learning strategies.
• Stay informed of the college's rules and policies to direct students to the appropriate resources within the
College, and ensure proper security for student educational records in accordance with the Family
Educational Rights and Privacy Act (FERPA).
• Participate in specific events which include but are not limited to, the College’s Open House, Admitted
Student and other recruitment events, orientation, or special events which may require evening, or
• Perform additional duties as assigned.
• BA degree required; MA in higher education, counseling or related field preferred.
• 2-3 years’ experience providing academic support or financial aid counseling.
• Knowledge of Federal and New York State financial aid process.
• Schedule: Flexibility in work hours is required to accommodate changes to class schedules, enrollment
and other factors throughout the College’s academic year. Some evening hours may be required.
• Strong proficiency with technology.
• Demonstrated inclusive student-centered philosophy of providing services and resources.
• Demonstrated ability to motivate students to learn.
• Demonstrated ability to work effectively with individuals from diverse educational, cultural, and economic
• Excellent communication and interpersonal skills; ability to work well with students, faculty and academic
• Ability to relate to the many different constituent groups and a commitment to campus diversity, equity
• Culturally sensitive, caring and friendly with a deep understanding and appreciation of an inclusive multicultural college community and the Franciscan traditions of St. Francis College.
St. Francis College is committed to providing opportunities to all persons without regard to sex, race, creed,
color, religion, national origin, citizenship status, age, disability, marital status, gender identity or expression,
predisposing genetic characteristics, status as a victim of domestic violence, sexual orientation, status as a
Vietnam-era or special disabled veteran, or any other characteristic protected by law in its education programs
and activities or employment. The College is an Affirmative Action, Equal Opportunity employer and we are
strongly committed to equity and to increasing the diversity of our faculty, staff, students, and the curriculum.
Applications by members of all underrepresented groups are encouraged.>