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UncommonGoods Chief Operating Officer (COO) in Brooklyn, New York

Chief Operating Officer (COO) at Uncommon Goods (View all jobs)

Brooklyn, New York

About us

  • Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers an assortment of items that they love to surprise loved ones with (and treat themselves, too)!

  • We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.

  • The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our products ( , B Corp ( certification, guiding principles ( , Better to Give ( program, and team members ( you might be working with. Hear ( about Uncommon Goods from our Founder and CEO.

About the role

The COO is an exceptional business leader, values-aligned, and reporting to our Founder and CEO in our Brooklyn, NY location. This individual will be passionate about building high-performance teams to drive innovation and growth and deliver operational excellence. The COO will bring to bear our substantial in-house expertise, from a homegrown WMS, innovative supply chain with independent makers (largely domestic), rapid inventory turnover, and an exciting peak season.

You will be responsible for more than 100 year-round team members and many times that number during our seasonal peak, as well as capable 3PL and transportation partners. You are a strategic problem solver with a deep understanding of e-commerce, capable of scaling operations, developing new capabilities, including the possibility of in-house manufacturing, and driving innovation.

Success in this role may lead to additional opportunities, including the potential for leadership of revenue-generating elements of the business. We’d love you to be with Uncommon Goods for the long term, as many of us have, to help lead the next generation of growth.

About you

You are a strategic leader and problem solver, knowledgeable in e-commerce and business functions beyond operations.

You are passionate about delighting customers, team members, and our shareholders alike because you know how to balance operational excellence, a service leadership approach, and efficiency improvements with a proven track record of success facilitating dynamic organizational change and development.

You are knowledgeable and passionate about warehouse operations, customer service, transportation, technology and can also act as the second-in-command regarding high-level company initiatives and decision-making.

You thrive in a fast-paced (and we mean fast) environment, and your values are aligned with our company’s guiding principles.

As a leader, you:

  • Have cross-functional general management experience, strategic decision-making abilities, and expertise in warehouse operations, customer service, and transportation, ideally at the C-level, such as COO, President, or similar role.

  • Significant operating and strategy experience with a proven track record of delivering outstanding quality and efficiency.

  • You have the ability to lead all aspects of major projects, such as advances in our WMS, redesigning our warehouse and transportation network, and automation.

  • Are a change agent who will drive innovation through insight, persuasion, and determination.

  • Are a strong mentor with the ability to guide the team’s professional development-someone who celebrates success and is a motivator, as well as highly persuasive with excellent verbal and written communication skills.

  • Are a detailed and entrepreneurial problem solver who encourages creativity and critical thinking.

  • Maintain an in-depth, up-to-date knowledge of industry developments, technology, and competitors.

  • Proven experience with budgeting, planning, P&L responsibilities, and contract negotiations

  • Experience managing and leading a large seasonal workforce is a plus.

What We Offer:

  • Benefits package that includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match.

  • Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too!)

  • 40% discount on our products.

  • Professional development/educational reimbursement.

  • Safe working environment. Our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely until on or about September 1st.

What’s Next:

In addition to your resume, please include a cover letter that explains your interest in Uncommon Goods, why you are qualified, and why you'd love to take on this role.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.