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UncommonGoods Drop Ship Supervisor in Brooklyn, New York

Drop Ship Supervisor at Uncommon Goods (View all jobs)

Brooklyn, NY

ABOUT US

Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers an assortment of items that they love to surprise loved ones with (and treat themselves, too)!

We are built on better business practices and committed to having a positive impact on people and the planet. Learn morehere (https://www.uncommongoods.com/our-story) .

The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our products (https://www.uncommongoods.com/our-products) , B Corp (https://www.uncommongoods.com/our-story) certification, guiding principles (https://www.uncommongoods.com/blog/2019/uncommon-values-our-guiding-principles/) , Better to Give (https://www.uncommongoods.com/all/better) program, and team members (https://www.uncommongoods.com/staff-bios) you might be working with. Hear (https://aaronkwittken.com/brand-on-purpose/uncommon-goods-dave-bolotsky) about Uncommon Goods from our Founder and CEO.

ABOUT THE ROLE

As the Drop Ship Supervisor, you’ll support the department in creating and fostering close relationships with our vendors to manage item profitability, vendor compliance and inventory levels, plus do a bunch of fun stuff. You’ll have 3-4 direct year-round reports, and you’ll be responsible for monitoring, mentoring, and motivating this team. You’ll manage resources (team members, vendors, etc.) to achieve metric targets, and you’ll attend both team meetings and cross-departmental meetings to update the teams on our performance.

The Drop Ship Supervisor reports to the Drop Ship Manager.

RESPONSIBILITIES & DUTIES

  • Organize workflow and ensure that employees understand their duties or delegated tasks

  • Provide support, mentoring, and guidance to the team, both remotely and in person

  • Process redesign, input into tech projects and create business cases/ROI for change

  • Represent the department at key meetings

  • Supervise daily exceptions with customer orders, ensuring vendors are made aware of recurring issues and driving improvements in the customer experience

  • Monitor team productivity and provide constructive feedback and coaching

  • Actively support issue resolution process in regard to vendor performance

  • Deliver solution-based results on complex vendor issues

  • Work to continually foster and grow relationships between departments

SKILLS & QUALIFICATIONS

  • 3+ years leadership and coaching experience

  • Excellent communication and listening skills

  • Strong organization and time management skills

  • Proficiency with Excel

  • Flexibility is needed; we have extended hours, including weekends, during our peak season. A 6-day workweek is required during November and December.

COMPANY PERKS

  • The benefits package includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match.

  • Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)

  • 40% discount on our products.

  • Professional development/educational reimbursement.

  • Public transportation and Citi Bike subsidies.

  • Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and monthly for all on-site team members; PPE, including masks and gloves, is required for; and workspaces provide recommended social distancing.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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