Soho House & Co. Food Runner - Dumbo House (Seasonal) in Brooklyn, New York
This seasonal position will be responsible for assisting the servers in providing quality service to all guests who come to Soho House. Supporting the management team as needed.
Maintain all steps in the Customer Service program with each guest and employee you may come in contact with
Performs opening and closing procedures including but not limited to the set up and break down of stations
Bring food quickly from the kitchen to its respective location in the restaurants and deliver to guests
Respectfully entertain guests or members while following our Soho House Ethos
Maintain a spotless, pristine work environment
Provides service to and is accountable for an assigned station
Ensure that all guests using the hotel facilities are completely satisfied and believe that they have received a tremendous value
Develops relationships with guests in order to provide personalized service
Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
Develop and maintain complete knowledge of all food menu items
Performs all sequence of service duties in adherence to all company standards
Undertake regular internal inspections to ensure company’s assets are well maintained and protected
Takes action in all matters related to the safety, security, satisfaction and wellbeing of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations
Assure the proper handling of VIPs. Protect their privacy and confidentiality
Ensuring compliance to all hotel policies and procedures at all levels
Performs other duties as assigned by supervisor/manager
Basic verbal communication skills
Passion for food & beverage
Ability to work in a friendly relaxing demeanour with quick customer service
Ability to understand and follow written and verbal instructions
Basset & Food Handler Certified
Participate in teamwork and assist other departments when needed
Ability to multitask and work in a fast paced environment
Must be able to seize, grasp, turn and hold objects with hands
Must be able to work on your feet for at least 8 hours
Fast paced movements are required to go from one part of the club to others
Must be able to move, pull, carry or lift at least 40 pounds
Occasionally kneel, bend, crouch and climb as required
Career Development: Soho House can progress your career internationally.
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Health Care: Fill time employee's are offered; Medical, Dental & Vision
Retirement: 401K with a company match of 2%