Soho House & Co. Late Night Membership Manager - Dumbo House in Brooklyn, New York
Who We Are…
We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.
Opportunities for all…
Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
We are currently looking for a dynamic Late Night Membership Manager to lead our late-night social scene within our houses. If you are a late-night person, know how to set the vibe and keep it going, can connect with a wide group of people with varied interest and more importantly; connect people together and revel in creating memorable nights, then this may be the perfect opportunity for you. You will be a warm and sociable individual who is passionate about hospitality and all that sits under this from food to drink, music, and culture. If have a strong and genuine passion in connecting with people and are looking for exciting new opportunities, then we want to hear from you!
You will be the key lead in our house to really set the tone of the night regardless if it’s a cold winters school night or a buzzing summers Saturday night. Every night will be a night to remember. This is not a traditional customer service role, this is the heart AND soul of every members experience. You will be socially intelligent and know where to curate the evening depending of the feel of the room. This is not a desk job, in fact you won’t see a computer, this is true human interaction and driving a strong and constant presence in our club.
Curate member connections and engagement throughout the night
Drive ad-hoc and organic events depending of the environment and member requirements/needs/wants on the night
Responsible for house ambiance from lighting, to music and sound level
Help DJ and live music schedule alongside the Member Events manager. Provide feedback on key bookings and suggest improvements where required.
Manage nightly guest list and last-minute request
Promote and help deliver late night food and drink offering
Maintain a constant presence on the floor by always engaging with members and building relatable and meaningful relationships
Key point for coordination of activities between the reception, floor, kitchen and membership team
Check all reservations at the beginning of the shift to ensure we are ready for the evening ahead, noting PWK and highlighting key members
Connect to all large events (Music, Art, Fashion etc.) across the city so we attract talent to our houses when people are in town
Be on the pulse of culture about key moments in the city and curate an innovative, fun and inclusive atmosphere to contribute to our diversity in membership
Obtain and feedback late-night event suggestions that members would like to see in programming
Observe the in-club crowds in the evening and adhere to standards of behaviors/rules etc
Following up with lead Membership Managers about incidents/feedback from night shift
Ensure the right balance of U27 and over 30 during each evening of the week
Required to answer member inquiries via text, email & phone throughout their shift
Must be able to work 5 late-night shifts per week ending circa 3 AM
Comfortable with holding a budget and management
Key performance Indicators:
The success of the role will be considered on the following:
General Member feedback via Membership Managers/CMO
House Foot Fall during late night periods
Spend Per Head
Mystery Shopper Reports
One of the most competitive wages for in the industry
Excellent training opportunities
Fantastic career growth opportunities
Other excellent benefit including pension and gym discounts
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
Discounts at Soho House globally, as well as Soho Home and Cowshed
Enhanced Pension Scheme
Private Health and Dental Care
Cycle to Work Scheme/Season Ticket Loan
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.