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UncommonGoods Operations (Warehouse) Analytics Intern: Seasonal (Paid) Role in Brooklyn, New York

Operations (Warehouse) Analytics Intern: Seasonal (Paid) Roleat UncommonGoods(View all jobs)

Brooklyn, NY

As an Operations Intern, you will be working with our warehouse operations team and our 3PL partners to monitor the quality of our products and customer orders. Using data, reports, and metrics, you will monitor trends in quality and will learn to escalate quality issues with Operations management, the Merchandising and Buying teams, and/or Customer Service. Resolving quality issues in partnership with these teams will require creativity and analytical skills to assist in updating processes, packaging, systems changes, and more.

You will also be partnering with the Analytics team to work on data and reporting requests from the Operations team. Projects will range from building and adjusting SQL queries, building dashboards in Tableau, and creating dynamic Excel documents. In addition to working on these requests, you may also be working on improvements to existing tools and data used by the Operations team.

You should be comfortable working in a warehouse environment, and it is preferred that you have experience in Operations. The first 2 weeks of training will mostly be on the warehouse floor, learning all areas of the operation. This is a data-heavy role, so experience with SQL and data platforms is preferred.

Job Responsibilities:

  • Reporting and data

  • Maintain reports that are currently in use in the operation

  • Build new reports and queries as needed

  • Streamline and improve reporting

  • Quality

  • Run and distribute reports for weekly quality metrics for the operation

  • Work with managers in operations to improvement processes to improve quality

  • Do weekly deep dives on quality data to provide insights to operations management and other departments

  • Collaborate with other departments

  • Merchandising/Buying – Become familiar with the buying and onboarding processes to better understand upstream solutions

  • Customer Service – Ensure quality information is being communicated regularly between the warehouse and customer service

  • Work with Analytics department

  • Work on some projects with Analytics that pertain to Operations

Required:

  • Intermediate to strong proficiency in Excel

  • Proficient in Outlook, Word, and PowerPoint

  • Able to handle several projects at once, balancing priority and urgency

  • Strong analytical skills and business acumen, including the ability to analyze complex data, extrapolate it to the big picture and present clear and concise information

  • Able to communicate ideas and data effectively to managers in multiple departments

  • Ability to identify problems or trends and create applicable solutions

  • Customer-focused in urgency and thoroughness while correcting quality issues

  • Fast learner, especially when learning new systems

Preferred:

  • A. degree or higher

  • Operations experience (supervisor level or higher preferred)

  • Proficient in SQL

  • Proficient in Tableau

  • Proficient in VBA

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