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Good Shepherd Services Part-Time Case Manager, Park Slope (TEMPORARY) in Brooklyn, New York

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

Reports To: Program Coordinator, Single Stop Program

Location: 503 5th Avenue, Brooklyn, New York 11215

Hours: 20 Hours/Week (Mon – Fri, 10AM – 6PM)

Job Summary: The Single Stop intern will assist participants with a wide array of social services including: screening for appropriate benefits, application and re-certification assistance for varied services and benefits, accessing affordable housing, advocacy for benefits and services, and community outreach to inform about the program’s services.

Major Duties:

  • Conduct respectful, accurate, and timely intake, assessment, and service planning with all assigned program participants, entering information into required databases as indicated

  • Work in an ongoing manner with participants to provide direct services and referrals to address their immediate needs as well as longer-term concerns in order to help them achieve their goals and enhance their self-sufficiency.

  • Provide advocacy, outreach, and make referrals to government agencies, social service providers, elected officials, and other programs on behalf of participants

  • Collaborate closely with other Single Stop Case Managers to ensure community residents benefit from Single Stop services and benefits.

  • Direct services: provide one-on-one assistance with the following services:

  • Safe Link and Assurance cell phone new applications and renewal/replacement

  • MTA Reduced Fare MetroCard application for seniors and disabled

  • Complete SCRIE and DRIE applications

  • Help with housing applications and recertification (.e., NYCHA, NYC HOUSING CONNECT, Senior Housing, and other low-income applications, etc.) via the online NYCHA portal or internet)

  • Birth certificate replacement and new applications

  • Social security replacement card

  • EBT card replacement

  • NYCID applications

  • Connect seniors to various housing options in NYC

  • Medicare and Medicaid new application and replacement card

  • SNAP application and recertification via HRA ACCESS NYC

  • Pre-screen participants for free tax preparation during the tax season

  • Perform other duties as assigned


  • Bilingual -- English/Spanish required

  • Must have good written and verbal communication skills

  • Must be willing to work using a strength-based, youth and family development approach

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

ID: 2021-3709