UncommonGoods Seasonal Customer Service Representative in Brooklyn, New York
Seasonal Customer Service Representativeat UncommonGoods(View all jobs)
140 58th Street, Brooklyn, NY
ABOUT THE ROLE
We are currently seeking a team of ambitious, detail-oriented,Seasonal Customer Service Representatives (CSRs)to join our Customer Service Team. The ideal candidate is a self-motivated, highly enthusiastic people person that is confident, well spoken, friendly, fun, & focused on great customer service. As a member of the CSR team, you will receive training to become an expert in our customer service values, processes, and procedures.
You are extremely comfortable talking on the phone and over e-mail. You are a people person. You love helping others. You have excellent time management skills.
UncommonGoods offers remarkable designs by independent makers, and we do it with a positive impact on people and our planet. Learn more about ourproducts,B Corpcertification,Better To Giveprogram, and coolteam membersyou might be working with.
Act as an advocate for our customers and be empathetic in all customer interactions
Provide extraordinary service to our customers via phone, email and chat
Place orders with customers, answer questions about our product and services
Quickly identify a customer’s problem, report it correctly, and provide customers with reasonable solutions to the problem
Follow-up with customers on any outstanding matters and provide additional assistance as needed
SKILLS & QUALIFICATIONS
Must be able to speak and write in English
Excellent verbal and written communication skills
Previous experience in a customer service environment is preferred, but we are willing to train the right candidate
Flexibility is needed, as schedules may vary from week to week. We'll be open 24-hours a day from Thanksgiving until Christmas Eve and we are open every day of the year
Candidates must be available to work weekend shifts, and those with open availability are strongly preferred
Please note: You will be required to attend and successfully complete Customer Service training where you will learn the necessary skills for your role and be paid for your time.
If you want to work in a safe and comfortable environment, with a team of people who are as passionate as you are about customer service, come join us!
Competitive hourly rate
Casual dress code
40% discount on the products we sell
Monthly Company snacks, lunches, and team events
Sound like a good fit? To apply, you must submit the following:
UncommonGoods is an Equal Employment Opportunity Employer