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HNY Ferry LLC Seasonal Guest Services- NYC Ferry in Brooklyn, New York

NYC Ferry Riders Service Agents are our eyes, ears, and friendly faces on the ground at each of our terminal locations. Agents will act as ticket agents, customer service representatives, concessionaire and ambassador to the many passengers exploring the unique neighborhoods that Citywide serves. They are responsible for selling tickets, answering questions, and managing queues.

Essential Duties and Responsibilities:

  • Ensuring all passengers have a pleasant experience and are informed about the different ways to purchase tickets (either via Ticket Vending Machines, our Mobile App, or through Guest Service Agents).
  • Must be able to handle money and tickets accurately and responsibly and effectively handle cash and credit card sales in high volume and quick-paced environment.
  • Responsible for accurate cash counts and deposits.
  • Promote the Mobile Ticketing App.
  • Act as ambassador who promotes all things ferry.
  • Knowing and communicating information about the ferry service, including rules, regulations, and basic knowledge about the neighborhood where assigned.
  • Most positions require working alone, but some may require working with a partner.
  • Contacting managers with information regarding any major ferry delays, incidents, or passenger complaints.
  • Set up and break down of ticketing cash drawer, filling out paperwork related to ticket sales.
  • Communicating with other guest service agents in other locations regarding vessel delays or other information.
  • Making general announcements to waiting passengers.
  • Maintaining a manageable queue for waiting passengers.
  • Assisting customers when boarding the vessel in order to ensure that they have correct tickets and are aware of the direction they will be traveling on each vessel.
  • Manning the ticket window or location during hours of operation.
  • Selling ferry tickets via cash or credit card.
  • Selling on-board concessions.
  • This position may require the ability to stand for long periods of time and work outdoors in all weather conditions.
  • Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external guests.
  • Hold yourself and all employees accountable to the Environmental, Safety, Security and Quality Respect and SMS systems of the organization and work to support the HSSQE team to implement such systems, plans and control of records and documentation
  • Understand and follow all RESPECT procedures that relate to your job duties.
  • Work with a safety-first attitude.
  • Minimize your impact on the environment when at work.
  • Treat our customers with RESPECT at all times.
  • Advise Supervisor or Human Resources any changes of name, address, or work status as it affects your compensation, benefits, or employment.
  • Accurately complete all documentation including payroll, time sheets, revenue reports, paperwork, and invoices on a timely basis.
  • Know and understand internal policy and external regulatory requirements that relate to your position and department.

Minimum Requirements:

  • Position requires working on the Brooklyn, Queens, and Manhattan waterfront.
  • Previous experience in ferry, transit, hospitality, or attraction industry preferred.
  • Experience working in customer service, retail, or visitor services a plus.
  • Standing, bending, stooping, and lifting objects weighing up to and including 60 lbs. may be required.
  • A hospitable service atmosphere must be projected at all times.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, Hornblower participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


  • Experience working in customer service, retail, or visitor services a plus.
  • Previous experience in ferry, transit, hospitality, or attraction industry preferred.

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity